Field Services Engineer

2 weeks ago

Boston, United States Focus Technology Solutions Full time

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients.

Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.

Some responsibilities include but are not limited to the following:

  • Travels daily to assigned customer sites to provide onsite technical support
  • Assists in the maintenance of windows servers, as well as all applications in use by customers
  • Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
  • Monitors ticketing system and ensures tickets are addressed in a timely fashion
  • Performs customer audits and provides recommendations to improve efficiencies
  • Assists the Field Services Manager and other IT consultants with scopes of work, as needed
  • Communicates with vendors as needed for hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
  • Participates in a rotating on-call schedule
  • All other duties, as assigned
Skills:
  • Proficiency with Microsoft Office products, networks and systems such as HP and Dell
  • Experience with LAN, WAN, and WLAN technologies
  • Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
  • Working knowledge of enterprise class switches (L2/L3), routers, load balancers and firewalls
  • Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
  • Configures and troubleshoots VPNs
  • Experience working with diverse environments
  • Maintains a high level of professionalism and a courteous demeanor
  • Strong written and verbal communication skills
  • Exceptional customer service skills to engage and service customers efficiently and effectively
  • Strong organizational, multi-tasking, detail-oriented, and time management skills
  • Positive teamwork skills and ability to maintain a high level of confidentiality
Education and Experience:
  • 3+ years of IT experience in a consulting environment with a Managed Services Provider
  • Must have Windows server, Windows desktop experience and knowledge of Microsoft Office
  • Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
  • Industry certification(s) preferred
  • Completion of related-IT training, whether it be through a degree program or certification
  • Bachelor's degree from a four-year college/university in a related field, preferred
Other:
  • Valid driver's license and access to transportation to travel to customer sites, preferred

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