Quality Assurance Specialist

3 weeks ago

Novi, United States Zobility Full time

Position Summary:

  • Performs logging, tracking, submission, and updates status of customer claims.
  • Maintain Quality documentation related to customer returns, ensures customer responses are provided on time and entered into applicable formats/online systems.
  • Monitors quality performance and ensures accurate PPM is assigned and recorded for each claim and overall customer metrics (KPI).
  • Facilitate & follow up with responsible parties and assess & perform Root Cause /Countermeasure (5-why, 7 QC tools, PDCA) analysis process.
  • After reviews of results of investigation from responsible parties, determine to accept / reject the result of continue further investigation (KPI).
  • Coordinate with internal and external parties to manage customer claims status and support safe launch/ongoing production.
  • Monitor and justify abnormal cost (chargeback from customers) with accounting dept.


Responsibilities:

  • To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management.
  • Customer Claims Tracking And Follow Up
  • Understand Customer requirements and company procedures to support customer response activities.
  • Receive, file and notify all assigned customer claims to QA department management and relevant other staff. May train QA clerks or others about this process.
  • Develop and maintain claim status tracking including metrics for internal and external use (weekly/monthly meetings)
  • Support in on-site containment activities via writing of work instructions with relevant engineering departments and facilitate necessary contract services.
  • Support QA Supervisor and Engineers in root cause analysis and countermeasure follow up with affiliates in order to ensure timeliness and effectiveness.
  • Prepare and compose reports to management or customer based on results of root cause / countermeasure investigation.
  • Continuously monitor status of response to customer claims, follow up with internal and external sources in order to maintain and improve timeliness of response to internal and external customers. Escalate delays to management that impact on-time responses.
  • Create and/or support customer claims metrics (KPI's & PPM) and confirm each claim has accurate and appropriate defects assigned. Work with customer to adjust PPM as required including filing formal disputes and/or email/phone call follow up with customer.
  • Communicate line claim responses to customer via required formats or systems, update responses and follow to closure with support of QA and other team members as required.
  • Verify closure of issues internally as support to customer response including filing of proper documentation and data per customer requirements.
  • Monitor chargeback records with accounting department to ensure / justify abnormal cost is processed accurately.
  • Facilitate meetings with internal manufacturing facilities.
  • Works with the company IATF16949 Management Representative to perform internal audits.
  • Plan and lead quality improvement activity as a course of longer term reinforcement.
  • Prepares reports to communicate plans and results of Quality Assurance activities.
  • Maintain records, documentation and files as needed to support internal and external customer requirements.
  • Maintain and issue meeting minutes
  • Other duties as assigned


Requirements:

  • Associates degree in Related Field and/or equivalent experience with quality assurance and quality management standard (E.g. ASQ Quality related certificate, standardization of quality management (TS/ ISO/ IATF))
  • Must have demonstrated problem solving experience.
  • Must have demonstrated organization skills.

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