Executive IT Support Specialist

3 weeks ago

San Francisco, United States Diligente Technologies Full time

Client is seeking an Executive IT Support Specialist.

Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support. Exposure to helpdesk as well.

Responsibilities:

· Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.

· Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.

· Be able to work effectively independently as well as collaboratively with a local or remote team

· Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.

· Understand and communicate the urgency of all issues as appropriate.

· Ability to provide remote support for a hybrid environment.

· Document issues/problems and solutions for both IT team members and end users.

· Work closely with other IT departments or vendors to escalate and resolve issues.

· Be available as on-call support as needed.

Basic Qualifications

· 7-10 years relevant technical and functional experience in a hybrid Windows based environment

· 7-10 years of experience supporting Windows and MacOS workstations and laptops

· 7-10 years of experience providing technical support and demonstrated career growth

· Proficient with helpdesk.

· Experience in customer facing positions and regular exposure to executive level employees

· Bachelor’s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree

· Strong documentation and communication skills.

Preferred Qualifications

· Financial Industry experience is preferred

· Strong diagnostic and troubleshooting skills to restore immediate use of systems.

· Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.

· Experience with financial applications i.e., Bloomberg, Factset, Eze, Charles River, a plus.

· Strong familiarity with desktop security products.

· Strong understanding of Active Directory Administration.

· Strong understanding of virtual desktops using vSphere, Horizon Client.

· Support of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.

· Microsoft Configuration Manager, Microsoft Endpoint Management.

· Experience with MDM systems such as Microsoft Intune.

· Experience with MFA such as RSA and MS Authenticator.

· Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).

Bonus Qualifications

· Experience and proficiency with infrastructure and cloud

· System administrator level of knowledge of common IT systems (Networking, servers, etc.)

· Experience leading IT projects with multiple departments both in IT and outside of IT

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