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Sr Site Manager
2 months ago
Job Title: Sr Site Manager
Work Location: Washington, DC
Duration: Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent plus 5+ years of work experience in a related field (B2B and/or technical).
Job Description & Responsibilities :
- Associate will be working as lead with the Office Services Staff processing all incoming/outgoing USPS, FedEx, UPS etc. throughout the day.
- They will also assist with any copy/print/scan request received from end user's along with working with the Conference Center staff with setting up rooms for client meetings and events.
- Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling
- Responsible to manage daily operations of a medium-large size site while managing a medium large team of direct reports
- Prioritizes complex projects while effectively managing multiple and competing priorities.
- Fosters an inclusive and high performing team environment in which SLA objectives are met.
- Expert knowledge of client's products and offerings.
- Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses.
- Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services
- Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
- Able to support, lead and manage team through all phases of Change Management, with support of AOM/ESM or NOM.
- Suggests, develops, and implements process improvements that increase quality or productivity.
- Completes Monthly Operations Review, site reports and other paperwork as necessary. Supports QSMs.
- Is responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting.
- Performs other duties as assigned
- High school or GED is required.
- 5+ years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 5 years Customer facing work experience required.
- Demonstrated high level knowledge and understanding of technology.
- Off 360 proficient user
- Strategical facilitator of complex issues
- Ability to present to a large-sized group
- Complex-Problem Solving Skills
- Demonstrates managerial courage
- Expert Customer Service skills
- Expert Technical aptitude
- Expert Written and Verbal Communication skill
Paladin is an EEOC employer.
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