Technical Support Specialist

Found in: Appcast US C2 - 2 weeks ago

Dedham, United States FAIRWAYiQ, Inc. Full time

Company Overview:

FAIRWAYiQ uses AI and automation to deliver 4-hour rounds of golf.


Join our dynamic and innovative golf tech technology company as we revolutionize how golf course operations are managed. Backed by cutting-edge technology and a passion for golf, we work with private clubs, multi-course operators, public and municipal golf courses to improve the player experience, offset labor shortages, reduce operational costs, and increase revenue at golf facilities. We are an industry leader in managing the pace of play for caddies, walkers, and cart rounds.


Position Overview:

We are hiring a driven and skilled Technical Support Specialist to work on our customer success team leading the technical aspects of customer onboarding and support activities. This position will be responsible for the configuration, set up, and troubleshooting of tablets, mobile phones and GPS devices used by customers. In addition, the Technical Support Specialist will be responsible for managing hardware inventory, fulfillment and returns.


This position will work mostly out of FAIRWAYiQ’s office in Dedham, Massachusetts. There is some flexibility to work remotely at times, when needed and where it does not impact the job duties.


Must Have (DO NOT Apply Without):


  • Tablet & Mobile Device Experience: setup, management and technical troubleshooting of tablets and mobile devices.
  • Cellular Networks: coverage analysis, SIM configuration/management, pooled data plans, aggregator experience.
  • Organization: must be extremely organized for inventory and process management.


Other Responsibilities:


  • Technical Support & Troubleshooting:  Primary point of contact for customers supporting hardware devices (dedicated tablets and mobile devices) and our proprietary applications running on these devices.
  • Inventory Management & Ordering: Responsible for the system and process to manage hardware and device inventory. Also responsible for ordering and stock replenishment based on lead times, sales pipeline forecast and customer expansion.  
  • Mobile Device Management & Setup: Setup, configuration and installation of our software on devices (tablet, handhelds, standard GPS) for customer use during the onboarding or replacement process.
  • Cellular Network SIM Card Management:  Analyze and configure the best cellular network (we work with multiple carriers) for devices used by customers at their property.
  • Installation Guidelines: Manage documentation on installation guidelines for customer self-installation and our professional installation team.
  • Logistics & Shipping: Pack and ship devices and equipment to customers.
  • Organization: Responsible for physical and digital inventory of devices at our Dedham, MA location, in relevant systems and at customer locations.
  • Reporting: Maintain accurate records of prospecting activities, client interactions, and sales progress using our CRM system.
  • Key Performance Indicators: Manage and update KPIs as lead indicators of success and make real-time adjustments to meet or exceed assigned goals and targets.


Qualifications:

  • Continuous learner with a desire to dig deep into new topics and technology.
  • Proven track record in technical support, across hardware and software.
  • Experience with light programming and device script configuration.
  • Experience managing connectivity across a large number of customer hardware devices.
  • Exceptional communication and interpersonal skills. You can build rapport with customers and understand their needs effectively. You listen more than you talk.
  • Ability to communication complex technical topics to non-technical audiences.
  • Balance between technical and interpersonal skills.
  • A passion for delivering amazing customer experiences and exceeding customer expectations.
  • Strong problem-solving abilities, with a knack for understanding complex customer challenges and crafting tailored solutions.
  • Self-motivated and results-driven. You thrive in a dynamic startup environment and are passionate about contributing to our growth.
  • Familiarity with CRM and customer success systems to manage customer health, interaction history and value delivered.
  • Previous experience in the golf industry at a technology provider is a plus.
  • A genuine passion for golf and a desire to learn the details of golf course operations.


What We Offer:

  • An exciting opportunity to join a high-growth technology company that's reshaping the golf operations landscape.
  • Competitive compensation package. Base + Benefits.
  • Dynamic co-working office with the option for remote work, as needed and possible.
  • Breakfast, snacks and lunch most days in office.
  • Our company offers unlimited time off to support a healthy work-life balance. We trust our employees to manage their time responsibly and take the time necessary to recharge and stay productive. Taking time off can improve performance and creativity, and we encourage our team to take advantage of this benefit as needed.
  • The chance to work with a dedicated and creative team that shares your passion for both technology and golf.
  • Opportunities for career growth and advancement as we execute our vision.


If you're an enthusiastic and driven individual with a proven technical support background, a passion for exceeding customer expectations and a love for golf, we encourage you to join us on this exciting journey. Help us drive our innovative solutions to golf courses and be a part of transforming the industry.


Application Process:

Please follow these instructions.


If you are interested in this position, please send an email with a cover letter and your resume to hello@fairwayiq.com. Qualified candidates will be scheduled for an introduction call and in person interviews will follow, should there be a fit and interest from both parties.

  • Technical Specialist, Audio Visual

    Found in: beBee jobs US - 6 days ago

    Dedham, Massachusetts, United States Encore Event Technologies Full time

    Position Overview $1500 Sign On Bonus (New FT External OR PTC/PTR to FT Internal Technical Specialist) & Relocation Assistance (New FT External OR PTC/PTR to FT Internal Technical Specialist) to new market. *Incentives Applicable to US candidates, and US positions only- Restrictions apply. The Technical Specialist is responsible for the technical set up and...

  • Day Program Specialist

    1 week ago

    Dedham, United States CareerBuilder Full time

    Delta Projects, Inc. is looking for a Day Program Specialist to work in our Community Based Day Supports Program in Dedham, MA. This position supports individuals with intellectual and developmental disabilities to live and grow in a manner consistent with that of other citizens of the Commonwealth. Delta promotes dignity and respect while also focusing on...

  • Day Program Specialist

    1 week ago

    Dedham, United States Delta Projects Full time

    Delta Projects, Inc. is looking for a Day Program Specialist to work in our Community Based Day Supports Program in Dedham, MA. This position supports individuals with intellectual and developmental disabilities to live and grow in a manner consistent with that of other citizens of the Commonwealth. Delta promotes dignity and respect while also focusing on...

  • Selling Specialist, Dedham

    Found in: Resume Library US A2 - 1 week ago

    Dedham, Massachusetts, United States MAKE UP FOR EVER Full time

    Job Description MAKE UP FOR EVER is looking for a Selling Specialist, Dedham. This person is responsible for driving sales through education and support of the Sephora Stores in the Dedham region, as well as building the love of MAKE UP FOR EVER and fostering a positive brand perception. SALES: Achieve retail sales objectives through the education of...

  • I.T. Help Desk Manager

    1 week ago

    Dedham, United States CareerBuilder Full time

    Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues. You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to motivate your team...

  • I.T. Help Desk Manager

    1 week ago

    Dedham, United States Papa Gino's Full time

    Description Apply Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues. You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to...

  • AP/Payroll Administrator

    2 hours ago

    Dedham, United States Roessel Joy Full time

    Job DescriptionRoessel Joy is partnering with a well-known private school who is looking for an AP/Payroll Specialist to join their team! This person would sit on a team of 2. The ideal candidate has a Bachelor's Degree, experience using ADP/Intacct, and is willing to "wear many hats."Responsibilities:Process Bi-weekly payroll (70+ employees)Oversee the full...

  • Optometrist

    2 hours ago

    Dedham, United States Atrius Health Full time

    Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care for more than 690,000 patients at 30 medical practice locations in eastern and central Massachusetts....

  • Apheresis Specialist

    2 days ago

    Dedham, United States American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_ Join us—Where your Career is a Force for Good! **Job Description**: - WHY CHOOSE US?_ As one of the nation’s premier humanitarian...

  • Senior Software Engineer

    1 week ago

    Dedham, United States General Dynamics Mission Systems Full time

    Basic QualificationsBachelors degree in software engineering or a related technical field is required, plus a minimum of 2 years of relevant experience; or Master's degree. Agile experience preferred.CLEARANCE REQUIREMENTS:Department of Defense SECRET security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government...

  • Personal Trainer

    2 weeks ago

    Dedham, United States Marathon Physical Therapy Full time

    Job DescriptionJob DescriptionSalary: DOEMarathon Physical Therapy & Sports Medicine is a privately owned, multi-location practice with a staff of physical therapists, massage therapists, athletic trainers, exercise physiologists, CSCS, and personal trainers with a mission to provide high quality physical therapy along with complimentary Health, Wellness ...

  • IAM Sales

    2 weeks ago

    Dedham, United States Authright Inc Full time

    About UsAuthright, established in December 2017, in Massachusetts, is a fast-growing information technology company. Our core businesses are independent research and development of security & protection products and professional IT & Data Services for a variety of customers, ranging from startups to enterprises.Address: 888 Washington Street, Suite 301,...

  • IAM Sales

    1 week ago

    Dedham, United States AuthRight Inc Full time

    About Us Authright, established in December 2017, in Massachusetts, is a fast-growing information technology company. Our core businesses are independent research and development of security & protection products and professional IT & Data Services for a variety of customers, ranging from startups to enterprises. Address: 888 Washington Street, Suite 301,...

  • IAM Sales

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Dedham, United States Authright Inc Full time

    About UsAuthright, established in December 2017, in Massachusetts, is a fast-growing information technology company. Our core businesses are independent research and development of security & protection products and professional IT & Data Services for a variety of customers, ranging from startups to enterprises.Address: 888 Washington Street, Suite 301,...

  • Software Engineer Dedham, MA ref

    22 hours ago

    Dedham, United States ESR Healthcare Full time

    Software Engineer Dedham, MA ref About job Compensation:View SalaryJob type:Direct hireJob function:Information TechnologyIndustry:Defense & SpaceExperience level:Mid-seniorEducation level:Bachelor’s degreeJob classification:Business ProfessionalLocation:Dedham, MAZip code:02026Skills:Information Technology, IT, Software Engineering, Systems...

  • Entry-Level Electrical Engineer

    Found in: Careerbuilder One Red US C2 - 5 days ago

    Dedham, MA, United States General Dynamics Mission Systems Full time

    Requires a Bachelor’s degree in Electrical Engineering, or a related Science, Engineering or Mathematics field. Additionally, applicants must meet the eligibility requirements for a controlled billet in accordance with DoD Instruction 5210.42 Nuclear Weapons Personnel Reliability Program (PRP). CLEARANCE REQUIREMENTS: Ability to obtain a Department of...