I.T. Help Desk Manager
1 week ago
Apply
Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues.
You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to motivate your team toward specific goals? are all essential skills to perform well in this position.
Key Responsibilities: The Technical Support Supervisor is responsible for overseeing the technical support team and working to restore service as quickly as possible or escalating issues to the appropriate Information Technology support person.?
- Manage the help desk team and evaluate performance.
- Actively monitors support ticket queue to ensure technical support for end users within service levels, addressing hardware, software, and network-related issues promptly and efficiently.
- Maintain timely and accurate customer service on a daily basis.
- Recruit, train, and support help desk representatives and technicians.
- Set high customer service standards.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Establish best practices through the entire technical support process.
- Follow up with end users to identify areas of improvement.
- Develop daily, weekly, and monthly reports on help desk team's productivity.
- Provide end user feedback to the appropriate internal teams.
- Maintain knowledge base content, ensuring support articles are accurate and remain current.
Qualifications and Skills:
- Proven management experience is required.
- Familiarity with Point-of-Sale systems, inventory control, and ecommerce platforms.
- Experience working in the restaurant, hospitality, or retail industry.
- Hands-on experience with help desk software (Freshservice knowledge is a plus, but not required).
- Excellent written and verbal communications skills.
- Ability to interact effectively with diverse stakeholders, including restaurant staff, management, and external vendors.
- Customer-service orientation with a problem-solving? can-do attitude.
- Bachelor's degree in Computer Science? Information Technology, or equivalent work experience.
-
I.T. Help Desk Manager
1 week ago
Dedham, United States CareerBuilder Full timeJob Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues. You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to motivate your team...
-
Guest Lead>
1 week ago
Dedham, United States Altar'd State Full timeAltar'd State - SOSJ4732 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, restocking and recovery to maximize productivity; Consistently meet or exceed...
-
Store Manager
Found in: Lensa US P 2 C2 - 2 weeks ago
Dedham, United States Tuesday Morning Full time** Store Manager (616 Washington Street - Dedham MA - Store 0562)** **Job Category****:** Retail Management **Requisition Number****:** STORE05731 Showing 1 location **Job Details** **Description** Position Summary: The Store Manager is fully accountable for the day-to-day operation of the store including: managing controllable expenses to budget, associate...
-
Foster Care Case Manager
Found in: Talent US C2 - 7 days ago
Dedham, United States Sevita Full timeMassachusetts Mentor , a part of the Sevita family , provides Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family home or independent living alternatives, or involved in the juvenile justice system. Through our personalized programming, we help youth gain stability, comfort and...
-
Family Therapist
3 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Family Therapist Walden Behavioral Care Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Regional Donor Services Executive
1 week ago
Dedham, United States American Red Cross Full time**By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?** **Join us-Where your Career is a Force for Good!** **Why Choose Us?** As one of the nation's premier humanitarian organizations, the American...
-
Co-op Position
4 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Co-op Position - Mental Health Counselor Walden Behavioral Care, Residential Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care...
-
Co-op Position
3 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Co-op Position - Mental Health Counselor Walden Behavioral Care, Inpatient Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care...
-
Clinical Internship
Found in: beBee jobs US - 1 week ago
Dedham, Massachusetts, United States Monte Nido & Affiliates, LLC Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Clinical Internship Walden Behavioral Care - Residential Program (Adolescent Population) Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full...
-
Clinical Internship
Found in: beBee S US - 1 week ago
Dedham, United States Monte Nido & Affiliates, LLC Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Clinical Internship Walden Behavioral Care - Residential Program (Adolescent Population) Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full...
-
Mental Health Counselor
5 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Mental Health Counselor - Baylor Position Walden Behavioral Care Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people...
-
Mental Health Counselor
5 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Mental Health Counselor - Residential Program Dedham, MA Full-Time, Part-Time, and Per Diem Positions Available. All Shifts. Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and...
-
Mental Health Counselor
3 hours ago
Dedham, United States Monte Nido & Affiliates Full timeWe save lives while providing the opportunity for people to realize their healthy selves. Mental Health Counselor - Inpatient Program Dedham, MA Full-Time, Part-Time, and Per Diem Positions Available. All Shifts. Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and...
-
Walden - Family Therapist
Found in: beBee S US - 1 week ago
Dedham, United States WALDEN Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Family TherapistWalden Behavioral CareDedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Walden - Family Therapist
Found in: beBee jobs US - 2 weeks ago
Dedham, Massachusetts, United States WALDEN Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Family TherapistWalden Behavioral CareDedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Walden - Mental Health Counselor
Found in: beBee S US - 1 week ago
Dedham, United States WALDEN Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Mental Health CounselorWalden Behavioral CareDedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of...
-
Walden - Mental Health Counselor
Found in: beBee jobs US - 1 week ago
Dedham, Massachusetts, United States WALDEN Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Mental Health CounselorWalden Behavioral CareDedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Family Therapist
Found in: beBee S US - 4 days ago
Dedham, United States Monte Nido & Affiliates, LLC Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Family Therapist Walden Behavioral Care Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Family Therapist
Found in: beBee jobs US - 4 days ago
Dedham, Massachusetts, United States Monte Nido & Affiliates, LLC Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Family Therapist Walden Behavioral Care Dedham, MA Walden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Restoration Laborer
1 week ago
Dedham, United States All Dry Services of Greater Boston West Full timeJob DescriptionJob DescriptionRestoration TechnicianDo you enjoy working with your hands and helping people in emergency situations? All Dry of Greater Boston West is looking for a motivated individual to join our growing team! As a restoration technician, you will work in customers' homes to restore properties damaged by water, mold, fire, smoke, or...