Director, Operations

2 weeks ago

Miami, United States Tao Group Hospitality Full time

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Program with Employer Match
  • Life and Disability Insurance Plans
  • Ancillary Insurance Plans
  • Mental Health Support and Services
  • Fertility & Family Forming Support and Resources
  • Pet Insurance
  • Employee Discounts
  • TAO Savings Marketplace
  • Time off and much more


The Director of Operations is responsible for overseeing the operations of multiple venues, focusing on exceptional service levels that fit the individual concepts and adhere to brand standards. The Director of Operations ensures that the venues operate efficiently, meet sales goals, and stay within budgeted guidelines.


ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Develop, implement, evaluate, and improve processes across the business including talent development, succession planning, cost efficiencies, and revenue generation
  • Maintain an open and effective line of communication with senior leadership, team members, and other departments
  • Work closely with department leadership to establish sound operational business practices that ensure quality results, stay within budget, and meet deadlines
  • Develop cost proposals and oversee the selection, purchasing, storage, inventory, maintenance, and usage of all related food and beverage supplies and equipment
  • Develop and analyze procedures and special promotions to improve business levels under the guidelines of the Company's policies
  • Coordinate the development, interpretation, and implementation of the venue policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules, and regulations for management and team members
  • Responsible for overseeing all guest complaints at the venue
  • Responsible for maximizing the utilization and appearance of the venue, maintaining quality levels, performance, and service standards
  • Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability
  • Directs the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the Company's competitive position in anticipation of changing customer needs within the dynamic hospitality environment
  • Provides leadership for the division including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, team member satisfaction, quality hiring, training, and succession planning
  • Monitors and reports financial gain/loss as part of daily reports
  • Works closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness
  • Ensures regulatory compliance through established policies, procedures, and audits
  • Effectively communicate the Company's goals and objectives
  • Assist and/or complete additional tasks as assigned


EDUCATION/WORKING KNOWLEDGE:

  • Minimum of four (3) years of previous experience as a Director of Operations within a fine-dining, high-volume venue, preferably Michelin-rated.
  • Extensive operational experience in hospitality and/or restaurant industry
  • Experience in brand management from introduction to completion
  • Must have knowledge of the industry sales perspective
  • Maintaining the highest standards of guest service and brand standards
  • Writing and executing action plans for all reporting requirements
  • Managing financials such as forecasting, budgeting and P&L of a variety of business units.
  • Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred


SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Must have strong problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • Excellent written and verbal communication skills required
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and/or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
  • 5-25% Local Travel (United States)
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

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