Technical Support Engineer

4 weeks ago

Santa Clara, United States Russell Tobin & Associates Full time



What are we looking for in our Technical Support Engineer - Performance?

Location: Santa Clara, CA (2 days a week)

Duration: 12 months

Pay rate: $35- $45 (Based on experience)

 

Job Description

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. 

The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. 

Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.

MUST HAVE SKILLS

  • Strong SQL/Java/Linux experience.
  • Ability to troubleshoot technical issues
  • Strong personal commitment to quality and customer service
  • Excellent time management and communication skills

TO BE SUCCESSFUL IN THE ROLE

  • Demonstrated ability to troubleshoot difficult technical issues
  • Strong Experience with relational databases (e.g. MySQL, Oracle)
  • Java experience
  • Experience in one (or more) scripting languages:
  • JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Advanced Unix/Linux experience
  • Working knowledge of the components in a web applications stack.
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning)
  • Experience working well in a team environment while also being able to work productively while unsupervised
  • Strong personal commitment to quality and customer service
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Ability to work with high-value customer administrators and developers
  • Excellent time management skills
  • Consistent ability to work evenings and weekends
  • Understanding of basic networking and system administration


WHAT BACKGROUNDS/SKILLS CAN WE BE MORE FLEXIBLE WITH THAT CAN BE LEARNED ON THE JOB

  • Advanced object-oriented programming skills
  • Experience in one (or more) scripting languages:
  • JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • No direct customer-facing experience but really good with communication
  • ServiceNow Platform experience

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#LI-ST1

#CB

Rate/Salary: $35-$45

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