Technical Support Engineer

3 weeks ago

Santa Clara, United States Russell Tobin Full time

Job Title: Technical Support Engineer - Automation

Location: Santa Clara, CA

Duration: 12 Months Contract

Pay Range: $37/hr-$45/hr on W2 (DOE)


Note: This position requires an onsite presence weekly on Wednesday and Thursday.


What you will do in this role:

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
  • This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
  • This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.


Required Experience

  • Experience writing and debugging JavaScript Code or similar language.
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Excellent troubleshooting skills


Screening Questions (must be present in the resume or attached as a separate doc):

  • What are the key steps in troubleshooting any problem?
  • How do you manage having multiple issues to work at the same time?
  • How do you deal with a distressed customer?


Skills: What you need to be successful in this role:

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, PowerShell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer, and ports
  • Familiarity with VMware, AWS, Azure, Event Management Systems.
  • Excellent troubleshooting skills


Benefits Info

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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