Store Manager
4 weeks ago
WHO WE ARE:
Kimai is more than a fine jewelry brand – we are pioneers in the future of luxury with a commitment to sustainability. Crafted from lab-grown diamonds and recycled gold, our pieces offer a modern take on fine jewelry, with a special emphasis on bridal rings through our bespoke process and unique designs. Each creation can be made to order, offering a highly personalized experience for our clients, ensuring that every piece is a reflection of their individual story. Our values of ethical craftsmanship and innovation are woven into every design, with each piece crafted to stand out and last a lifetime.
We are thrilled to open our first store in the US, located in Los Angeles, as we expand our presence in the US market. We’re looking for a passionate individual to join us on this exciting journey and help grow our brand.
WHO WE ARE LOOKING FOR:
Store Manager – Los Angeles
POSITION SCOPE:
As the Store Manager, you will be at the forefront of Kimai’s expansion into the US, overseeing the day-to-day operations of our first physical store in Los Angeles. You will be responsible for delivering an exceptional client experience, with a particular focus on bridal appointments, while building long-lasting relationships with our clientele. Your leadership will foster a unique, elevated shopping experience that ensures Kimai’s mission of sustainability and luxury resonates with every client. Additionally, as this is our sole US location, you may also coordinate stylist appointments.
RESPONSIBILITIES:
Client Experience & Sales
- Embody Kimai’s brand values by delivering an outstanding client experience, especially during personalized bridal appointments.
- Build and maintain long-term relationships with clients, ensuring a thoughtful and personalized approach in every interaction.
- Assist clients in selecting the perfect pieces by leveraging your deep knowledge of Kimai’s product range and the fine jewelry space.
- Stay up-to-date on new collections and designs to provide clients with the latest product information.
- Meet and exceed sales targets, providing leadership and guidance to the sales team when necessary.
- Act as a subject matter expert on our retail POS systems, ensuring accurate and efficient data capture.
Client Relations & Bridal Expertise
- Facilitate and lead bridal appointments, delivering a tailored, intimate experience for clients looking for engagement rings or wedding bands.
- Offer expert advice in the fine jewelry and bridal sector to help clients find the perfect symbols of their love.
- Plan and execute client outreach initiatives, following up with both potential and existing clients to nurture strong relationships and drive repeat sales.
Visual Merchandising & Brand Aesthetic
- Ensure the store reflects Kimai’s aesthetic through thoughtful and impactful visual merchandising.
- Oversee the store’s visual presentation, ensuring product displays align with brand standards and are continually updated to showcase new collections.
- Collaborate with internal teams to ensure timely inventory requests and updates to product displays.
Management & Operations
- Lead, inspire, and manage the sales team, fostering a culture of excellence and accountability.
- Oversee daily store operations, including scheduling, inventory management, and overall store maintenance.
- Ensure the timely completion of daily tasks, including opening/closing procedures, visual merchandising updates, and client outreach.
- Regularly report to leadership on store performance, client feedback, and areas for improvement.
REQUIREMENTS:
- 5+ years of retail management experience, preferably in fine jewelry or luxury markets.
- Experience managing high-touch client appointments, ideally within the jewelry sector.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays, based on store needs.
OUR VALUES:
- We value sustainability and aim to create lasting pieces with minimal environmental impact.
- We believe in transparency, offering customers insight into our ethical production practices.
- We value diversity and inclusion, ensuring that our team and customers feel welcomed and respected.
- We promote personal growth, both within our brand and for those we connect with.
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