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Print & Fulfillment Technician

3 months ago

Phoenix, United States Russell Tobin & Associates Full time



What are we looking for in our Print & Fulfillment Technician?

Pride Global/Russell Tobin & Associates is seeking a Print & Fulfillment Technician to work for one of our top clients in Phoenix, AZ (On-site).

Apply today for consideration

Job Title: Print & Fulfillment Technician

Pay Rate: $18/hr. to 20/hr. DOE

Location: Phoenix, AZ 85021

Duration: Till Nov 15, 2024, (with the possibility to extend)

Duties:   

LEVEL I

  • Prepare, assemble, and package prospective, new, or renewing member materials for mailing or distribution to BCBSAZ customers
  • Process all data / orders accurately and completely within departmental quality guidelines and production standards
  • Use PC string numbers / material codes to properly identify documents to be packaged
  • Monitor and maintain established inventory levels
  • Maintain working knowledge of required inventory products for uninterrupted production
  • Sort, weigh and meter outgoing mail and parcels
  • Collect and distribute department and corporate mail and parcels
  • Prepare outgoing mail for collection by pre-sort vendors and/or courier service
  • Operate UPS outbound software
  • Operate Mail Collating equipment and Mail Metering equipment
  • Maintain equipment in a clean, functional and orderly manner. Review equipment maintenance schedules to ensure equipment is properly serviced and operational
  • Maintain accurate reporting, logs and records on fulfillment and distribution functions and cost centers, in a timely manner
  • Adhere to departmental operating procedures, safety and security procedures, and quality guidelines
  • Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals

LEVEL 2

  • Efficiently operate and maintain all required software and equipment
  • Identify and document equipment and software problems, opening service calls for technical assistance from equipment vendors and assisting the service technician with troubleshooting problems either over the phone or when the service technician arrives onsite
  • Log, track and maintain accurate production records, including completed routing requests to the appropriate final destination.
  • Identify substandard performance by machines
  • Communicate with maintenance vendors and system support engineers as appropriate
  • Perform Peer Audits and track audit results of Onboarding Packets and Shipping Labels
  • Reconcile & Report EOD mailing & fulfillment jobs

LEVEL 3

  • Train new personnel on: equipment operation, maintenance, troubleshooting, quality control standards and methods.
  • Provide assistance and support in the day-to-day operation of the print & fulfillment activities.
  • Troubleshoot any issues with requestor to achieve ultimate efficiency and desired output
  • Research & Provide documentation for Print & Fulfillment Operation inquiries.
  • Communicate with maintenance vendors and system support engineers as appropriate
  • Order specific supplies for daily operation of equipment
  • Attend all training required to obtain any required operator certifications for assigned role

Required Job Skills

  • Intermediate skill in in use of office equipment, including copiers and telephones
  • Basic knowledge of personal computers and publishing software
  • Basic math skills sufficient to perform tasks related to packaging/mailing and inventory control
  • Intermediate mechanical skills sufficient to maintain and troubleshoot departmental equipment
  • Able to frequently lift items weighing 50 lbs or more and move objects weighing 150 lbs or more using appropriate tools or equipment
  • Able to work in a high noise environment.
  • Able to sit and/or stand for long periods of time.
  • Intermediate skill in spreadsheets, as used in mail customization (applies to level 3)
  • Knowledge of industry standards and practices
  • Display appropriate manual dexterity for assigned tasks
  • Ability to use equipment such as floor jacks to move inventory and equipment.                                                                                 

Required Professional Competencies

  • Maintain confidentiality and privacy
  • Organize a large and diverse workload under limited time constraints and meet required deadlines
  • Adhere to safety measures to prevent injury and attain safely goals and metrics
  • Possess verbal and written communication skills
  • Navigate, gather, input and maintain data records in multiple system applications
  • Follow and accept instruction and direction in a rapidly changing, fast paced environment
  • Establish and maintain working relationships in a collaborative team environment

Education:

  • High-School Diploma or GED in general field of study

 

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: Pay Rate: $18/hr. to 20/hr. DOE