Implementation Manager

2 months ago

Boston, United States Exclaimer Full time

Onboarding Manager (US) – Exclaimer


Location: Boston

Department: Customer Success

Reports to: Head of Implementation


Why Join Us?


At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one. You’ll work in a collaborative environment where your technical skills and customer focus will drive Exclaimer adoption and foster long-term customer relationships.


Position Overview:


We are seeking a highly motivated and technically skilled Onboarding Manager (US) to guide enterprise and mid-market customers through the onboarding process for Exclaimer. You’ll ensure smooth integration with systems such as Microsoft 365, Google Workspace, and other platforms, driving early value and full product adoption.


Key Responsibilities:


  • Kickoff & Planning: Lead personalized onboarding kickoff meetings for enterprise and mid-market customers, defining success metrics and aligning on goals.
  • Account Setup & Configuration: Configure accounts, roles, permissions, and signature templates for large-scale deployments.
  • Integration & Testing: Manage integrations with Microsoft 365, Google Workspace, and troubleshoot technical issues across platforms.
  • Training & Enablement: Conduct admin and end-user training, providing tailored resources for enterprise needs.
  • Rollout & Support: Oversee full-scale signature deployment, providing ongoing support to ensure customers are independent and successful with Exclaimer.



Vital Skills and Experience:


Required:


  • Proficient in Microsoft 365, Google Workspace, Windows, and email authentication protocols (DKIM, SPF, DMARC).
  • Proven ability to troubleshoot integration and system compatibility issues in complex environments.
  • Strong verbal and written communication skills, able to simplify technical concepts for non-technical users.
  • Proven ability to build and maintain strong relationships with enterprise and mid-market customers.
  • Ability to manage multiple large-scale onboarding projects simultaneously, ensuring timely delivery.
  • Strong critical thinking and problem-solving skills for resolving technical challenges in complex customer environments.
  • Experience delivering admin and end-user training, ensuring customer independence in managing the product.


Desired:


  • Previous experience working with enterprise or mid-market customers in a SaaS environment.
  • Familiarity with change management practices to support customers through product transitions.
  • Experience assisting customers with data migrations and syncing large user bases (e.g., Azure AD).
  • Experience with PowerShell

  • Manager, Implementations

    2 weeks ago

    Boston, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...

  • Implementation Manager

    3 weeks ago

    boston, United States Exclaimer Full time

    Onboarding Manager (US) – ExclaimerLocation: BostonDepartment: Customer SuccessReports to: Head of ImplementationWhy Join Us?At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one....

  • Implementation Manager

    1 month ago

    boston, United States Exclaimer Full time

    Onboarding Manager (US) – ExclaimerLocation: BostonDepartment: Customer SuccessReports to: Head of ImplementationWhy Join Us?At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one....

  • Health Implementation Project Associate Manager

    4 weeks ago

    Boston, United States Best Buy Health Full time

    As a key member of the Health Customer Delivery Program Office, the Health Implementation Project Associate Manager will support the end-to-end implementation and post go live phases of the customer life cycle. You'll work with customer stakeholders at different levels to establish project and process requirements that drive successful and timely delivery of...

  • Health Implementation Project Associate Manager

    4 weeks ago

    Boston, United States Best Buy Health Careers Full time

    As a key member of the Health Customer Delivery Program Office, the Health Implementation Project Associate Manager will support the end-to-end implementation and post go live phases of the customer life cycle. You'll work with customer stakeholders at different levels to establish project and process requirements that drive successful and timely delivery of...

  • Health Implementation Project Associate Manager

    4 weeks ago

    Boston, United States Best Buy Health Full time

    As a key member of the Health Customer Delivery Program Office, the Health Implementation Project Associate Manager will support the end-to-end implementation and post go live phases of the customer life cycle. You'll work with customer stakeholders at different levels to establish project and process requirements that drive successful and timely delivery of...

  • Health Implementation Project Associate Manager

    4 weeks ago

    Boston, United States Best Buy Health Careers Full time

    As a key member of the Health Customer Delivery Program Office, the Health Implementation Project Associate Manager will support the end-to-end implementation and post go live phases of the customer life cycle. You'll work with customer stakeholders at different levels to establish project and process requirements that drive successful and timely delivery of...

  • Director of Implementation

    2 weeks ago

    boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    2 months ago

    Boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    2 months ago

    Boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    1 month ago

    boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Data Implementation PM

    2 weeks ago

    boston, United States The Ceres Group Full time

    Job Title:Data Implementation PM Job Function:Program Manager Location:Boston, MA Industry:Asset Management Job Number:JO-1810-1133 Work for a team that is revolutionizing the management of multi-asset class data from any service provider or data vendor for a more holistic and integrated view of asset holdings.  This award-winning platform enables...

  • SAP Program Manager

    1 month ago

    Boston, Massachusetts, United States Quadrant IQ Solutions LLC Full time

    SAP S/4HANA Program Manager Job DescriptionAt Quadrant IQ Solutions LLC, we are seeking an experienced SAP S/4HANA Program Manager to lead our SAP S/4HANA Greenfield implementation project. The ideal candidate will have a strong background in SAP S/4HANA implementation, with experience in managing large teams and facilitating RICEFW development and...

  • Implementation Manager

    3 weeks ago

    Boston, MA, United States Exclaimer Full time

    Onboarding Manager (US) – ExclaimerLocationBostonDepartmentCustomer SuccessReportstoHead of ImplementationWhy Join Us?At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one....

  • Implementation Manager

    3 weeks ago

    Boston, MA, United States Exclaimer Full time

    Onboarding Manager (US) – ExclaimerLocation: BostonDepartment: Customer SuccessReports to: Head of ImplementationWhy Join Us?At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one....

  • Director, Implementations Support

    4 weeks ago

    Boston, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...

  • Trade Implementations Vice President

    2 weeks ago

    boston, United States JP Morgan Chase Full time

    Are you looking for an exciting opportunity to join a dynamic and growing team working at the intersection of finance and technology? This is a unique opportunity for you to work in the Asset Management Operations team to partner with 55ip, a cutting edge provide of tax smart investment strategies, to provide comprehensive trading Implementation services.As...

  • Health Implementation Project Associate Manager

    4 weeks ago

    Boston, MA, United States Best Buy Health Careers Full time

    As a key member of the Health Customer Delivery Program Office, the Health Implementation Project Associate Manager will support the end-to-end implementation and post go live phases of the customer life cycle. You'll work with customer stakeholders at different levels to establish project and process requirements that drive successful and timely delivery of...

  • Director of Implementation

    3 weeks ago

    Boston, MA, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Sr. Network Engineer

    1 week ago

    Boston, United States Meitzav INC Full time

    Job DescriptionJob DescriptionRole Overview:We are looking for a Sr. Network Engineer with experience in Wireless Internet Service Provider (WISP) and Radio Frequency (RF) technologies to lead the end to end design, deployment, and optimization of a WISP Pilot. The ideal candidate will collaborate with the operations manager and field teams to ensure...