Desktop Support Technician

4 weeks ago


New York, United States Insight Global Full time

Role Details:

-The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

-Provide technical support for users of desktop hardware and software; users can be in remote locations

-Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

-Troubleshoot printers and copier interfaces

-Track and resolve incidents and requests in an incident management system

-Perform a variety of support activities including inventory and coordination with outside technology vendors

-Work overtime hours, weekend hours and on-call hours as required


-Six month contract to hire


Requirements:

- Onsite 5x/week in New York City

- 5+ years Desktop Support Experience - configuring, installing, troubleshooting and repairing printers, PC and laptops

- Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)

- Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices

- Bachelor's degree preferred

- Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems

- Proficiency in troubleshooting desktop computer issues, both hardware and software

- Experience with supporting mobile devices



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