IT Support Specialist

1 month ago


Springfield, United States MSM Technology Full time

MSM Technology A Woman-Owned Small Business (WOSB) located in Quantico, VA is looking to fill the IT Support Specialist position in Fort Rucker, AL. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

· Position: IT Support Specialist

· Location: Fort Rucker, AL

· Clearance: Secret or above

Responsibilities:

· Handle calls from a wide array of individuals from students to VIPs.

· Answer, validate and triage incoming phone-in Incidents and Requests.

· Process, validate and triage email submitted Incidents and Request.

· Review and validate ticket information.

· Routing and escalating tickets to appropriate support teams.

· Identifying and performing First Contact Resolution tickets.

· Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software

· Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software

· Configuration, setup, maintenance and troubleshooting for Clients computer systems, hardware, and software.

· Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.

Required skills:

· Security+ CE Certification (IAT Level II)

· Active Secret Clearance



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