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IT Support Specialist
1 month ago
MSM Technology A Woman-Owned Small Business (WOSB) located in Quantico, VA is looking to fill the IT Support Specialist position in Fort Rucker, AL. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
· Position: IT Support Specialist
· Location: Fort Rucker, AL
· Clearance: Secret or above
Responsibilities:
· Handle calls from a wide array of individuals from students to VIPs.
· Answer, validate and triage incoming phone-in Incidents and Requests.
· Process, validate and triage email submitted Incidents and Request.
· Review and validate ticket information.
· Routing and escalating tickets to appropriate support teams.
· Identifying and performing First Contact Resolution tickets.
· Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
· Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
· Configuration, setup, maintenance and troubleshooting for Clients computer systems, hardware, and software.
· Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.
Required skills:
· Security+ CE Certification (IAT Level II)
· Active Secret Clearance
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