Help Desk Specialist

7 days ago


Springfield, Illinois, United States Pro-IT Full time

Job Title:
IT Help Desk Specialist


Duration: 07/08/2024 to 07/11/2025

Pay Rate:
$24 per hour

The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level.

  • They analyze simple to moderately complex inquiries and determine appropriate technical area or vendor to resolve problems.
  • They consult with Technical Advisors and IT professionals when the appropriate course of action is unclear.
  • When a major problem is suspected, they alert the client community and team members.
  • The role requires sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staff is required.

Responsibilities:

  • The primary goal is to provide high quality, accurate and timesensitive service to our customers in a high volume help desk call center environment
  • Is responsible for providing exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products
  • Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues
  • Escalate issues to next level support when the solution is unknown or cannot be found within defined timeframes
  • Resolve 70% or more of incidents at first point of contact, achieves performance goals and increased productivity

Minimum Qualifications:

  • Possess strong written and oral communication skills
  • Exhibits exceptional Customer Service soft skills
  • Illustrates high attention to incident description, detail and impact
  • Selfmotivated and goaloriented, capable of working in a fast paced and changing environment
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas
  • Call center environment

Education:

  • Associate degree preferred, HS Diploma/GED required

Required Skills:

  • Call center environment
  • Help desk
  • Operations
  • Workflow
  • Customer service

Job Types:
Full-time, Contract

Pay:
$ $24.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Help desk
: 3 years (required)

- troubleshooting: 3 years (required)

  • Technical support: 3 years (required)
  • Customer service
: 3 years (required)

Ability to Commute:

  • Springfield, MA required)

Work Location:
In person
  • Help Desk Lead

    7 days ago


    Springfield, Illinois, United States American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Business...


  • Springfield, Illinois, United States Fulcrum Vets Full time

    The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desklocated in Springfield, VA.- Duties and Responsibilities:_ Assist in providing technical assistance and support related to computer systems, hardware, or software. Assist in responding to queries, run...


  • Springfield, Illinois, United States PhillyTech Full time

    Job DescriptionJob DescriptionCompany Description***YOU MUST have Managed Service Provider (MSP) experience, be physically located in the South Jersey or Philadelphia region, and be willing to travel to Philadelphia to apply for this position.***This is a Hybrid role that will require you to visit the client site to carry out your duties and responsibilities...


  • Springfield, Illinois, United States Chenega MIOS SBU Full time

    Intermediate Helpdesk Specialist- VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)Company Job Title: Intermediate Helpdesk SpecialistClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting...


  • Springfield, Illinois, United States MedPro Group Full time

    Meet MedPro Group. We're an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team.We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance...


  • Springfield, Illinois, United States Chenega MIOS Full time

    Req ID: 31034SummaryJunior Helpdesk SpecialistSpringfield, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you...


  • Springfield, Illinois, United States Springfield Clinic Full time

    Job Description The Business Transformation Specialist is responsible for physician and practice data analysis, providing actionable information to assure operating efficiency and improved margin performance. In addition, the Business Transformation Specialist will be responsible for managing and facilitating process improvement projects as determined by the...


  • Springfield, Illinois, United States Hope Full time

    SUMMARY Leads help desk operations by providing basic and Teir II customer support. Responsible for the administration of and reporting from the company's ticket system. Determines when to escalate tickets to outside consultants and works with consultants to maintain computers systems, network integrity, and the company's cybersecurity posture. WHAT YOU...


  • Springfield, Illinois, United States General Dynamics Information Technology Full time

    Seize your opportunity to make a personal impact as a Warehouse Specialist supporting GDIT. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Warehouse Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Warehouse...

  • Service Specialist

    7 days ago


    Springfield, Illinois, United States Bass Pro Shops Full time

    Bass Pro Shops S.Campbell [Maintenance Mechanic] As a Service Specialist at Bass Pro Shops, you'll: Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, trailers and ATVs; Install all types of accessory items; Assist customers by answering specific technical questions to help the customer understand the...

  • Contract Specialist

    2 months ago


    Springfield, Illinois, United States Department Of Defense Full time

    SummaryContract Specialists plan and manage acquisitions to procure a variety of products and services for NGA. They interact with customers to develop and implement an acquisition strategy, solicit and evaluate proposals, and negotiate and award contracts. They also administer contracts, including monitoring contractor performance, preparing modifications,...

  • Front Desk Agent

    1 month ago


    Springfield, Illinois, United States La Quinta Inn & Suites by Wyndham Springfield Airport Plaza Full time

    Job SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Agent

    3 weeks ago


    Springfield, Illinois, United States La Quinta Inn & Suites by Wyndham Springfield Airport Plaza Full time

    Job SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...


  • Springfield, Illinois, United States One Hope United Full time

    ** Family Support Specialist** **Job Category****:** Case Management **Requisition Number****:** FAMIL004145 Showing 1 location **Job Details** **Description** The Family Support Specialist works cooperatively with other agencies, caseworkers, and family aid specialists and family support services. Under the assigned supervisor, provides direct in-home...


  • Springfield, Illinois, United States MHC Kenworth Full time

    Job TitleBranch Office SpecialistBusiness FunctionAccounting/FinanceBranch NameMHC KENWORTH-SPRINGFIELDDateAddress3301 EAST KEARNEYCitySpringfieldStateMOJob Overview & Essential FunctionsMurphy-Hoffman Company, LLC is North America's largest Kenworth truck Dealership and Leasing group. As MHC continues to grow, we have an opening for a Branch Office...


  • Springfield, Illinois, United States General Dynamics Information Technology Full time

    Req ID: RQ176819Type of Requisition: SCAClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: SCASkills:Communication,Material Handling Equipment,Warehouse LogisticsCertifications:None - NoneExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a...


  • Springfield, Illinois, United States General Dynamics Information Technology Full time

    Req ID: RQ176819Type of Requisition: SCAClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: SCASkills:Communication,Material Handling Equipment,Warehouse LogisticsCertifications:None - NoneExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a...


  • Springfield, Illinois, United States Burrell Behavioral Health Full time

    Job Description: Job Title: Hospitality and Safety SpecialistLocation: Springfield, MODepartment: Facilities ManagementEmployment Type: Full-time Job Summary: Do you have a passion for providing exceptional customer service and ensuring the safety and well-being of others? Are you looking for a challenging and rewarding career opportunity where you can make...


  • Springfield, Illinois, United States Center for EcoTechnology Full time

    Job DescriptionJob DescriptionSalary: Starting at $60k annuallyFor nearly 50 years, CET has helped people and businesses save energy and reduce waste. As a mission-driven non-profit, we partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon...


  • Springfield, Illinois, United States Burrell Behavioral Health Full time

    Job Description: Join Our Team as COMMUNITY SUPPORT SPECIALISTS in Springfield / Greene County, Missouri Serving Springfield, Willard, Republic, and neighboring locations *Explore Opportunities in Community Services, Substance Use Disorder Recovery, and Outpatient Services* Discover the Highlights of this Role:A Supportive and Welcoming Environment$22/hour...