Drive Thru Operations Director
1 day ago
Chick-fil-A West Palm Beach is seeking a dedicated Drive Thru Operations Director to drive customer satisfaction and operational excellence. Starting at $62,000, your role includes talent development, problem-solving, and ensuring effective communication across the team. You'll be hands-on with operations for 35+ hours weekly, while also managing reports, coaching the team while maintaining professionalism. Join us in an effort to be West Palm Beach’s Most Caring Company
Further Benefits Include:
- 100% Coverage of Health Insurance Premium
- 401k Automatic 3%
- Chance to advance your education with full financial support
- Monthly Wellness Benefit
- Free employee meals
- 10 days of PTO and to increase with tenure
- Sundays off
- Technology provided
Detailed responsibilities include but are not limited to:
- Coaching all Team Members and Team Leaders on operational imperatives
- Drives Customer Experience Monitor (CEM) scores through Winning Hearts Every Day strategy
- End of Month counts and processes
- Scheduling and agenda preparation for Director Meetings and Shift Leader Meetings
- Update the scoreboard regularly
- Proactively problem-solves and drives initiatives for bottlenecks
- Build a talent pipeline within the team, recognizing and developing individuals with leadership potential and succession, planning
- Regularly coach and track accountability among the team
- Ensure cascading communication to leadership and Team Members
- Actively engage in personal management systems, including calendar, communication, emails, etc.
- Monitor reports and create action plans provided by the Smart Shop Report and the Food Safety Report
- Utilize Chick-fil-A resources for Operational Requirements
- Maintain a working knowledge of pertinent reports: Fee Calculation Report, Food Cost Report, Talent Investment Report and Analytics Hub
- Ensure operations for 35+ hours weekly with 10 hours dedicated to meetings and administrative work
- Model professionalism in appearance, communication, and behavior
- Provides accountability surrounding the schedule: call-outs and labor hours used while abiding by Florida Labor Laws
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1 day ago
palm beach, United States Chick-fil-A, West Palm Beach Full timeChick-fil-A West Palm Beach is seeking a dedicated Drive Thru Operations Director to drive customer satisfaction and operational excellence. Starting at $62,000, your role includes talent development, problem-solving, and ensuring effective communication across the team. You'll be hands-on with operations for 35+ hours weekly, while also managing reports,...
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