Kitchen Operations Director

6 hours ago


West Palm Beach, Florida, United States Chick-fil-A, West Palm Beach Full time
Chick-fil-A West Palm Beach Job Opportunity

We are seeking a dedicated and results-driven Kitchen Operations Director to drive customer satisfaction and operational excellence in our West Palm Beach location. As a key member of our team, you will be responsible for talent development, problem-solving, and ensuring effective communication across the team.

Key Responsibilities:
  • Coaching and developing Team Members and Team Leaders on operational imperatives
  • Driving Customer Experience Monitor (CEM) scores through our Winning Hearts Every Day strategy
  • End of Month counts and processes
  • Scheduling and agenda preparation for Director Meetings and Shift Leader Meetings
  • Updating the scoreboard regularly
  • Proactively problem-solving and driving initiatives for bottlenecks
  • Building a talent pipeline within the team, recognizing and developing individuals with leadership potential and succession planning
  • Regularly coaching and tracking accountability among the team
  • Ensuring cascading communication to leadership and Team Members
  • Actively engaging in personal management systems, including calendar, communication, and emails
  • Monitoring reports and creating action plans provided by the Smart Shop Report and the Food Safety Report
  • Utilizing Chick-fil-A resources for Operational Requirements
  • Maintaining a working knowledge of pertinent reports: Fee Calculation Report, Food Cost Report, Talent Investment Report, and Analytics Hub
  • Ensuring operations for 35+ hours weekly with 10 hours dedicated to meetings and administrative work
  • Modeling professionalism in appearance, communication, and behavior
  • Providing accountability surrounding the schedule: call-outs and labor hours used while abiding by Florida Labor Laws
Benefits:
  • 100% coverage of health insurance premium
  • 401k automatic 3%
  • Chance to advance your education with full financial support
  • Monthly wellness benefit
  • Free employee meals
  • 10 days of PTO and increasing with tenure
  • Sundays off
  • Technology provided


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