Kitchen Operations Director
6 hours ago
We are seeking a dedicated and results-driven Kitchen Operations Director to drive customer satisfaction and operational excellence in our West Palm Beach location. As a key member of our team, you will be responsible for talent development, problem-solving, and ensuring effective communication across the team.
Key Responsibilities:- Coaching and developing Team Members and Team Leaders on operational imperatives
- Driving Customer Experience Monitor (CEM) scores through our Winning Hearts Every Day strategy
- End of Month counts and processes
- Scheduling and agenda preparation for Director Meetings and Shift Leader Meetings
- Updating the scoreboard regularly
- Proactively problem-solving and driving initiatives for bottlenecks
- Building a talent pipeline within the team, recognizing and developing individuals with leadership potential and succession planning
- Regularly coaching and tracking accountability among the team
- Ensuring cascading communication to leadership and Team Members
- Actively engaging in personal management systems, including calendar, communication, and emails
- Monitoring reports and creating action plans provided by the Smart Shop Report and the Food Safety Report
- Utilizing Chick-fil-A resources for Operational Requirements
- Maintaining a working knowledge of pertinent reports: Fee Calculation Report, Food Cost Report, Talent Investment Report, and Analytics Hub
- Ensuring operations for 35+ hours weekly with 10 hours dedicated to meetings and administrative work
- Modeling professionalism in appearance, communication, and behavior
- Providing accountability surrounding the schedule: call-outs and labor hours used while abiding by Florida Labor Laws
- 100% coverage of health insurance premium
- 401k automatic 3%
- Chance to advance your education with full financial support
- Monthly wellness benefit
- Free employee meals
- 10 days of PTO and increasing with tenure
- Sundays off
- Technology provided
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