Tier 1 Service Desk

1 month ago


Baltimore, United States KamisPro Full time

This is a consulting role with excellent opportunity to go full time employee (FTE) in the future. There are numerous advancement opportunities into Cyber Security or Networking if you become an employee. You must put your time in on the Tier 1 helpdesk


In addition, it's important to note that job is on-site in Baltimore Monday-Friday 8AM - 4:30PM. If you become an FTE then you can work remotely


Asking for an A+ certification and one year of prior helpdesk/IT contact center experience in a high volume environment (20-35 tier 1 calls a day).


SUMMARY

  • Responsible for providing first level technical support to our client's end-user community (3,000 users) on hardware, software, and network related problems, questions and use.
  • Possess an aptitude toward learning technical concepts. Be results oriented and a fast learner in supporting new products and technologies.
  • Provides outstanding technical and customer service to end users.
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, portal and in-person requests for assistance from customers experiencing problems with hardware, software, networking and other computer-related technologies.
  • Accurately documents problem resolution into a call ticket tracking system and keeps end user informed of the status of open problems.
  • Elevates complex and/or high priority problems to the appropriate manager/team/staff for resolution.
  • Maintains customer confidence by keeping service information confidential.



Adheres to all Hospital infection control and safety policies. Drug test will be required. Seasonal flu shot is required.


Qualifications/Requirements

Formal working knowledge; equivalent to an Associate's degree (2 years college);

Experience supporting Microsoft enviroment (OS365; Outlook, etc)

Ticketing system experience



  • Baltimore, United States Stratum Networks, Inc. Full time

    View all jobs System Administrator - Level 0 - Help Desk Tier 1 Ft. Meade, Maryland · Information Technology Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and...


  • Baltimore, United States WILLCOR Full time

    WILLCOR is looking to hire System Administrators to work at NSA in Fort Meade. A TS/SCI and an FS poly are required for this position and all work will be done in person. Your salary will be based on your experience: System Administrator Level 1, 5 years of experience and a Bachelor’s degree or 10 years of experience System Administrator Level 2, 10 years...


  • Baltimore, United States GigaTECH Home Integration Specialist Today Full time

    GigaTECH, LLC is seeking a System Administrator Level 1 to provide Cross Domain Service Solutions to over 40 system domains at the unclassified, secret, and top secret levels. Clearance Required: TS/SCI with Poly Duties, Responsibilities, and Tasks: Providesupport for implementation, troubleshooting and maintenance of Information Technology (IT) systems....

  • Customer Service 1

    7 days ago


    Baltimore, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO004537 Showing 1 location **Job Details** **Description** **Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.**...


  • Baltimore, United States GREEN RELIEF HEALTH LLC Full time

    Job DescriptionJob DescriptionAesthetic and Wellness Practice Front Desk PositionAt Green Relief Health, we are a medical aesthetics and wellness spa located in Baltimore Maryland and offer services such as Botox, Dermal Fillers, Chemical Peels, Microneedling, and more aesthetic procedures. We also over IV hydration as well as other functional medicine...

  • Deskside Support

    3 days ago


    Baltimore, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Deskside Support - Service Desk AnalystLocation: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that.Start Date: ASAP Duration: Now – December 31, 2024Hours/Week: 40 hours Rate: $26-$31/hourContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service...


  • Baltimore, United States Zavda Technologies Full time

    BPUFF - System Administrator III Apply For this position: To apply for this position, send a Microsoft Word copy of your resume to HR@zavda.com . Clearance: Top Secret/SCI with Polygraph Zavda was founded in 2006 and is a SDB certified, Service Disabled Veteran owned, and Woman owned small business that offers leading IT management, Intel, and Cyber...


  • Baltimore, United States Columbia Technology Partners Full time

    Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile...


  • Baltimore, United States Emtakllc Full time

    The ideal candidate for this Level 2 System Administrator will have Linux administration as primary skill to include VM creation. Some Windows workstation/server administration experience desirable. Network administration experience (e.g. clearing mac addresses/configuring network ports/disabling network ports). Updating workstations with the latest security...


  • Baltimore, United States Residence Inn Downtown Inner Harbor Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...


  • Baltimore, United States FIDEL INTEGRATED MEDICAL SOLUTIONS Full time

    Full-time position managing the front desk of a busy multidisciplinary musculoskeletal practice. Physical therapy, Chiropractic & Medical services.. Must be an energetic health conscious person with the ability to multitask. Must have 1+ years experience. Skills required: Answer phones Schedule patients with multiple providers Verify insurance Obtain...


  • Baltimore, United States FIDEL INTEGRATED MEDICAL SOLUTIONS Full time

    Full-time position managing the front desk of a busy multidisciplinary musculoskeletal practice. Physical therapy, Chiropractic & Medical services.. Must be an energetic health conscious person with the ability to multitask. Must have 1+ years experience. Skills required: Answer phones Schedule patients with multiple providers Verify insurance Obtain...


  • Baltimore, United States Columbia Technology Partners Full time

    Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for...


  • BALTIMORE, United States Fidel Integrated Medical Solutions Full time

    Full-time position managing the front desk of a busy multidisciplinary musculoskeletal practice. Physical therapy, Chiropractic & Medical services.. Must be an energetic health conscious person with the ability to multitask. Must have 1+ years experience. Skills required: Answer phones Schedule patients with multiple providers Verify insurance Obtain...

  • Front Desk Agent

    3 weeks ago


    Baltimore, United States PSG Global Solutions Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Hotel, Staffing, Bridge, Operation


  • Baltimore, United States Sheraton Baltimore North Full time

    Join the team at the Sheraton Baltimore North as our Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest...

  • Help Desk Technician

    4 weeks ago


    Baltimore, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionThis position is looking for someone who has experience in a help desk environment and is a US citizen. This position requires people to go onsite in Baltimore, MD.ResponsibilitiesProvide support relating to technical issues and system changes.Support ticket entry follow-up and updates within the ticket tracking system.Provide...


  • Baltimore, United States Dover Networks LLC Full time

    Requires TS/SCI w/ poly. Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network...

  • Front Desk Agent

    2 weeks ago


    Baltimore, United States The Ivy Hotel Full time

    The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented,...

  • Front Desk Agent

    3 weeks ago


    Baltimore, United States The Ivy Hotel Full time

    The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented,...