Call Center Specialist

3 weeks ago


Augusta, United States Coforge Full time

Job Title: Call Center Agent

Skills: VOICE, Call center

Experience: 1 to 5 Years

Location: Augusta, GA

Job Type: Full-time


We at Coforge are Call Center Agent with the following skillset:


  • Accurately performs insurance verification’s by taking inbound calls from or performing outbound calls to Insurance Agents/Regional Offices, and or research approved websites to verify insurance information as needed for each specific situation.
  • Work the inbound/outbound call queue by taking/making inbound/outbound calls or web verifications.
  • Accurately composes written information for contracts histories.
  • Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels.
  • Process insurance information received from agents, lenders, and borrowers on the tracking system.
  • Review insurance policies for compliance with lender requirements.
  • Meets set goals for productivity.
  • Meets assigned workload expectations.
  • Other duties as assigned.



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