Desktop Support Manager

2 weeks ago


Minneapolis, United States Coforge Full time

We at Coforge are seeking Desktop Support Manager with below mentioned skill-set and who can work onsite from Minneapolis, MN location.



Role: Desktop Support Manager

Location: Minneapolis, MN

Experience Required: 7+ years

Key Skills: Project management, Vendor management, move coordination.

Mode of Hire: Full Time




Role and Responsibilities:-

• Documentation of problems and their solutions as they are uncovered.

• Project management of moves.

• Be the lead EUC representation in appropriate meetings and conversations.

• Interface with the EUC stakeholders to keep them informed

• Vendor management in order validation, execution, shipping and receiving

• Inventorying of abandoned equipment and the coordination of the disposal, cleaning and/or reuse.

• Oversee the user’s experience on “Move In Days” by providing hands on assistance, or problem escalation when appropriate.



Skills Required:

• Associates Degree or bachelor’s degree in Information Technology or equivalent work experience

• 2+ years prior deskside support experience

• Hands on support with the setup and configuration of hardware

• Experience with Desktop Break/Fix

• Experience with MS Windows 7-11

• Experience with office technology (MS Office 365, Web-based Applications, One Drive).

• Experience in large corporate technical support environment

• Experience with ticketing tools

• Experience providing excellent Customer Service and face to face hardware support to customers.



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