Team Lead Desktop
2 weeks ago
Location : 5701 Golden Hills Dr, Minneapolis, MN 55416
Duration : 12+ months Contract (with possible extension)
Job Description:
- The Team Lead (TL) role is key to the Service Delivery organization. It is both reactive and proactive. It is a customer facing position in a demanding support organization
- The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur.
- Technical Leaders need to be self-motivated, forward thinking, innovative, intuitive, able to ‘think outside of the box’, and can take a team along with their ideas is key.
- Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
- Provide support on various laptop, desktop and tablet running Win 7/10 /11
- Great customer service skills
- Highly skilled in: Communication (written and verbal), Architecture, Leadership, Project Management, Service Availability Management and Business Continuity
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