Program Analyst

4 days ago

Arlington, United States Marathon TS Full time

Marathon TS is looking for a Program Analyst with a focus in Process Improvement to support our DISA efforts.

Process Analysis:

  • Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
  • Engage with stakeholders to gather insights and feedback on existing processes.


Data Collection:

  • Collect quantitative and qualitative data from various sources to understand process performance.
  • Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
  • Maintain accurate and up-to-date records of data collected for ongoing analysis.


Solution Development:

  • Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
  • Create detailed action plans and timelines for implementing process improvements.
  • Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.


Implementation:

  • Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
  • Monitor progress and address any issues that arise during the implementation phase.
  • Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.


Monitoring and Evaluation:

  • Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
  • Use key performance indicators (KPIs) to measure the success of process improvements.
  • Conduct regular evaluations and make necessary adjustments to optimize processes further.


Documentation:

  • Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
  • Maintain an organized repository of all process documentation for easy access and reference.
  • Ensure that documentation is updated regularly to reflect any changes or improvements.


Collaboration:

  • Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges.
  • Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement.
  • Act as a liaison between different teams to ensure alignment and effective communication.


Training:

  • Develop and deliver training programs to educate staff on new processes and improvements.
  • Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes.
  • Create training materials, such as manuals and guides, to assist with the onboarding of new processes.


Minimum Requirements:

  • Candidates must have an active TS/SCI Security Clearance.
  • Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field.
  • ITIL (Information Technology Infrastructure Library) Certification.
  • 7 years of proven experience in process engineering and improvement, ideally within DoD.
  • 5+ years in performing process and requirements analysis.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.).
  • Proficiency in process mapping and analysis tools/software.
  • Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


Desired Skills & Qualifications:

  • Certified Business Process Professional (CBPP).
  • Certification in Six Sigma, Lean, or other process improvement methodologies.
  • Project Management Certification (i.e., CAPM, PMP, CSPM).
  • Experience with project management software (e.g., MS Project, Jira).

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