Production Support Manager

3 weeks ago


Las Vegas, United States TribolaTech Inc Full time
  • Oversee 24x7 production support teams for fBank and affiliates, user technical support, and production job schedules
  • Assist in the management of policy development and technology planning
  • Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
  • Ensure smooth operations of all IT systems and data security
  • Understand and track applicable regulatory and reporting requirements
  • Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
  • Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
  • Work with senior management to enhance monitoring of critical applications and develop operational run books
  • Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
  • Establish a stable performance environment by monitoring and analyzing problems
  • Ensure problems are identified and solved as rapidly and efficiently as possible
  • Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
  • Perform any other duties as required or assigned

Requirements:

  • Bachelor’s degree or equivalent in Information Technology, or related field
  • 7+ years' experience working in an IT Operations production support role in an enterprise environment
  • 2+ years' leadership experience
  • Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
  • Familiarity working with enterprise project planning and resourcing
  • Internal and external customer-facing production support experience
  • Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
  • Knowledgeable with a variety of infrastructure technologies: Windows, VMware
  • Active Directory
  • Ability to support 24x7 operations
  • Detail-oriented, with superior verbal and written communication skills
  • Strong critical thinker with problem solving aptitude
  • Excellent organizational skills with the ability to juggle multiple tasks at once
  • Proactive mindset

Preferred:

  • ITIL or ServiceNow experience



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