Product Support Specialist II

2 weeks ago

Las Vegas, United States Aristocrat Technologies Full time

The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever-changing environment with little supervision. The candidate for this position will be part of a small, but growing team which supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers. Our team is full of eager, wanting to learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers.

What You'll Do

  • Answer calls routed to the phone queue.
  • Frequently monitor the case tracking system for new cases.
  • Ensure accurate and efficient first call resolution or escalates issue to the proper internal group if necessary.
  • Ability to pass extensive background check for various jurisdictions to hold gaming licenses.
  • Solve application issues and questions.
  • Reinforce all SLAs with internal and external customers.
  • Become OASIS Master Certified within 180 days.
  • Read T-SQL queries.
  • Provide customer training on how to use software created and distributed by Aristocrat Technologies.
  • Work closely with other teammates to assist in troubleshooting front end application issues.
  • All other duties as assigned.
What We're Looking For
  • Minimum of 1 year supporting and troubleshooting hardware and software.
  • Minimum of 1 year experience in a customer support environment.
  • Outgoing personality.
  • Ability to stay calm when dealing with difficult customers and situations.
  • Able to work a day, swing, and weekend shifts, if needed.
  • Logical and critical thinking skills.
  • Associate degree or equivalent experience.
  • Must be able to read, write, speak and understand English.
  • Casino experience a plus.
Company Summary

About Anaxi™

Anaxi is Aristocrat Leisure Limited's (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

For more: www.anaxi.com

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to "bring joy to life through the power of play" across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG.

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen


The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations
None

Pay Range
$20.81-$38.66

Pay Rate Type
Hourly

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

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