Technical Support Specialist

1 month ago

San Antonio, United States Infojini Inc Full time

Job Description-

Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests.

Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.


Essential Job Functions

· Installation and re-imaging of desktops and laptops and peripherals.

· Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner.

· Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.

· Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers. Identifies recurring problems and notifies team members.

· Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Research, trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.

· Performs related duties and fulfills responsibilities as required.



Job Requirements, Knowledge, Skills, and Abilities

· Strong Customer Service/Communication Skills.

· Hands on experience with new computer deployments and backup/restore user profiles.

· Technical working knowledge of Windows 10 and Office 365.

· Office 365 experience should include:


One Drive

MS Teams

MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)

How to use collaboration within Word, Excel, and PowerPoint

· Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations.

· Ability to communicate clearly and effectively both verbally and in writing.

· Ability to work in a team environment.

  • Technical Support Specialist

    3 days ago

    San Antonio, United States FUJITSU FRONTECH NORTH AMERICA INC Full time

    Job DescriptionJob DescriptionFujitsu Frontech North America Inc./Fulcrum Biometrics, Inc.Job PostingTechnical Support Specialist Full Time - RegularSan Antonio, TX, USPay Rate: The starting base pay for this role is USD $20.00 per hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs...

  • Technical Support Specialist 1

    2 weeks ago

    San Antonio, United States MILLENNIUMSOFT Full time

    Position : Technical Support Specialist 1 Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week : 40.00 Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The...

  • Technical Support Specialist 1

    3 weeks ago

    San Antonio, United States MILLENNIUMSOFT Full time

    Position : Technical Support Specialist 1 Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week : 40.00 Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The...

  • Global Customer Service Support

    1 month ago

    San Antonio, United States MILLENNIUMSOFT Full time

    Position : Global Customer Service Support – Technical Support Specialist Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week :40.00 1st shift Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery,...

  • Global Customer Service Support

    2 weeks ago

    San Antonio, United States MILLENNIUMSOFT Full time

    Position : Global Customer Service Support – Technical Support Specialist Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week :40.00 1st shift Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery,...

  • Technical Support Specialist

    4 weeks ago

    San Jose, United States Cisco Full time

    The Workforce Experience team within Cisco IT, is responsible for providing a premier employee experience so that Cisco can continue to be ranked highly as one of the best places to work (#1 in 2019, 2020). One of the foundational pillars of that exp Technical Support, Support Specialist, Technical, Support, Specialist, Customer Experience

  • Technical Support Specialist

    3 weeks ago

    San Diego, United States Tranzeal Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Technical Support Specialist

    3 weeks ago

    San Diego, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: Santa Clara, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Technical Support Specialist

    3 weeks ago

    San Diego, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Technical Support Specialist

    1 month ago

    San Diego, United States ClickUp Project Management Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. It will be your job to understand the user's workflow, compile ample amounts of information, test...

  • Laboratory Support Specialist

    6 hours ago

    San Diego, United States Mentor Technical Group Full time

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...

  • Technical Support Specialist

    3 weeks ago

    San Mateo, United States Wiser Solutions, Inc. Full time

    **Technical Support Specialist** * Remote * Full Time * Go-to-Market * Mid Level : Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both...

  • Technical Customer Support Specialist

    3 weeks ago

    San Francisco, United States welcomeaboard.io Full time

    Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. As a **Technical** **Customer Support Specialist** you will help empower our customers and make Webflow the best product possible. ****About the role**** * **Location:** Remote * **Required time zones:** AMER (MT/PT) * 40 hours/week As a...

  • IT Technical Support

    7 days ago

    San Francisco, United States Sybex Support Services LLC Full time

    **Must Have**: **Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.** Overview: We are seeking a skilled Desktop Support...

  • Technical Support Specialist

    3 weeks ago

    San Mateo, United States Wiser Solutions, Inc. Full time

    **Technical Support Specialist** * Remote * Full Time * Go-to-Market * Mid Level : Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both...

  • Technical Support Specialist

    7 days ago

    San Mateo, United States Wiser Solutions, Inc. Full time

    **Technical Support Specialist** * Remote * Full Time * Go-to-Market * Mid Level : Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both...

  • Laboratory Support Specialist

    3 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Laboratory Support Specialist

    2 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Technical Support Specialist JO

    2 weeks ago

    San Francisco, United States Simera Full time

    Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24 hours. After applying you will need to complete your profile and receive follow-ups from our talent advisors, and our AI platform will do the rest. Summary : As a Technical Support Specialist, you'll be the frontline responder for...

  • IT Support Specialist

    5 days ago

    San Antonio, United States CareerBuilder Full time

    Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most...