Remote Bilingual Pension Customer Service Specialist

2 weeks ago


Los Angeles, United States Phyton Talent Advisors Full time

Description

The Pension Representative's primary responsibility is to provide effective customer service to Fund constituents by utilizing the Fund’s technological systems and their in-depth knowledge of the Plan’s rules and Fund process.


Requirements

Assist constituents with questions and requests received by telephone, email, webchat, and other communication channels related to their account balances, Fund rules and regulations, annuities, withdrawals, benefits, and other account information.

Ability to work effectively in a sometimes face-paced environment to ensure the team meets all service level goals and KPI.

Responsible for accurate recordkeeping in the Fund’s administrative system and Salesforce. Build and maintain relationships through active listening and open communication.

Enhance the Fund’s reputation by accepting ownership and exploring opportunities to add value to customer the customer experience.

Perform additional customer service assignments as needed.


Education and Experience:

College degree needed or equivalent experience, bachelor’s degree highly preferred

At least 1 year of customer service experience; Financial services industry experience strongly desired

Excellent written and oral communication skills a must

Ability to express thoughts and ideas in a way that is easy to understand by participants. Uses language and terms that are descriptive and appropriate for the audience and speaks clearly and distinctly

Able to write correspondence that is clear and concise. Possess emotional intelligence with the ability to keep composure and remain calm under pressure. Shows empathy and general concern for the needs of participants and retirees

Demonstrates a willingness to listen carefully to participant’s questions and needs

Demonstrated ability to follow through on commitments. Demonstrates ability to multi-task and work as a team



  • Los Angeles, United States NZXT, Inc. Full time

    **Customer Service Specialist (Remote)** Customer Service Remote, California Department **Customer Service** Minimum Experience **Entry-level** JOB SUMMARY As an NZXT Customer Service Specialist, youll have the opportunity to make a difference in the lives of our fellow gamers each day as they look to you as the trained NZXT professional. Youll be empowered...


  • Los Angeles, United States Enchanted Expeditions Full time

    Job Title: Customer Care Specialist - RemoteCompany Overview: Enchanted Expeditions is a premier travel agency renowned for crafting unforgettable adventures for our clients. With a dedication to excellence and a passion for creating magical experiences, we strive to exceed expectations and inspire wanderlust in all who travel with us. Job Overview: As a...

  • Customer Service

    1 day ago


    Los Angeles, United States Intellipro Group Inc Full time

    Title - Sales Intern (Payment Gateway platform) Location - Los Angeles, CA (Remote) - Position is remote but has to be located in Los Angeles Contract - 3 Months **Bilingual - Mandarin and English Proficiency** **Job Description:** **Skills **:sales, communication, interpersonal, CRM systems **Key Responsibilities**: - Conduct outbound calls to...


  • Los Angeles, United States Vegas Venture Planners Full time

    Job Title: Remote Customer Service Assistant Company: Vegas Venture Planners Location: Remote About Vegas Venture Planners: Vegas Venture Planners is a distinguished travel agency dedicated to crafting extraordinary experiences for clients in Las Vegas and beyond. With a commitment to personalized service and attention to detail, we ensure that every...


  • Los Angeles, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...


  • Los Angeles, United States NZXT, Inc. Full time

    **Customer Service Lead (Remote)** Customer Service Remote, California Department **Customer Service** NZXT is looking for a driven and customer-friendly Customer Service Team Lead to join our Customer Service Team. JOB SUMMARY As an NZXT Customer Service Lead, youll have the opportunity to make a difference in the lives of our fellow PC gamers and represent...


  • Los Angeles, United States NZXT, Inc. Full time

    **Customer Service Lead (Remote)**Customer Service Remote, California Department **Customer Service** NZXT is looking for a driven and customer-friendly Customer Service Team Lead to join our Customer Service Team.JOB SUMMARYAs an NZXT Customer Service Lead, youll have the opportunity to make a difference in the lives of our fellow PC gamers and represent...


  • Los Angeles, United States Origin Management Full time

    Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...


  • Los Angeles, United States Origin Management, inc. Full time

    Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...

  • Onboarding Specialist

    3 weeks ago


    Los Angeles, United States Soni Resources Group Full time

    Soni is currently seeking an Onboarding Specialist to support a top international Firm. The ideal candidate will have superior customer service skills and experience onboarding candidates and assisting with the completion of I-9 Verifications. This is a fully remote role! Requirements: 2+ years of experience as an HR Assistant/Onboarding Specialist...


  • Los Angeles, United States SPECIAL SERVICE FOR GROUPS Full time

    Job DescriptionJob DescriptionSUMMARYUnder the supervision of the Prevention Coordinator, the Outreach & Education Specialist will be responsible for conducting outreach and providing education/information to increase awareness/understanding of substance use/abuse prevention and available community resources. Responsibilities include outreach to stakeholder...


  • Los Angeles, California, United States Best Buy Full time

    What does a Pacific Sales Customer Service Specialist do?This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include...


  • Los Angeles, United States Social Service Staffing & Recruiting Inc Full time

    Job Description Job Description The Self-Determination Specialist coordinates the Center’s Self Determination program. Incumbent will provide training and consultation to service coordination staff so they are prepared to handle the requirements of SDP and are equipped to assist families and individuals with the transition to SDP. Incumbent also provides...


  • Los Angeles, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionThe Self-Determination Specialist coordinates the Center’s Self Determination program. Incumbent will provide training and consultation to service coordination staff so they are prepared to handle the requirements of SDP and are equipped to assist families and individuals with the transition to SDP. Incumbent also provides...


  • Los Angeles, United States Synergistic Staffing Inc Full time

    Remote Customer Service Agent – Major Airline Job Overview Major Airline seeks Remote Customer Service Agent to join their team and make a difference in the lives of travelers every day!  In this role, your primary responsibility will be to assist customers with inquiries, bookings, and various issues they may encounter before, during, and after their...


  • Los Angeles, United States Synergistic Staffing Full time

    Job DescriptionJob DescriptionRemote Customer Service Agent – Major AirlineJob OverviewMajor Airline seeks Remote Customer Service Agent to join their team and make a difference in the lives of travelers every day!  In this role, your primary responsibility will be to assist customers with inquiries, bookings, and various issues they may encounter before,...


  • Los Angeles, United States Allstate Insurance Agency - Michael Nevins Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insuranceVision insurance Looking for a bilingual customer care representative to assist with our agencies customer experience. Our customers are like members of our family so any candidate must be able to show a great deal of empathy and exhibit strong communication skills....


  • Los Angeles, United States Allstate Insurance Agency - Michael Nevins Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insuranceVision insurance Looking for a bilingual customer care representative to assist with our agencies customer experience. Our customers are like members of our family so any candidate must be able to show a great deal of empathy and exhibit strong communication skills....


  • Los Angeles, United States SVH Travel Full time

    Job Description: Remote Customer Support Agent Department: Hospitality Summary: We are seeking a Remote Customer Support Agent to join our team in the Hospitality industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and guests. This is a remote position that offers flexibility and...


  • Los Angeles, United States Staffing Solutions Full time $80,000 - $87,000

    We are seeking an experienced Bilingual (English/Spanish) EHS Specialist for a food manufacturing company in the city of Van Nuys. The ideal candidate will oversee and enforce environmental health and safety regulations to ensure a safe and healthy work environment for all employees. Provides consultation and direction to ensure programs and services are...