Business Analyst I, Information Technology

4 weeks ago

Chicago, United States National Council State Boards Of Nursing Full time

POSITION TITLE: Business Analyst I, Information Technology

STATUS: Full time / Exempt

LOCATION:Chicago, Illinois (Hybrid: one day on-site every other week)

ABOUT NCSBN

The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.

JOB SUMMARY

We are seeking a talented business analyst to join our Information Technology team. The ideal candidate will bring value to the team by working on the development, deployment and maintenance support of systems designed for the NCSBN membership, and other stakeholders.

Reporting to the Manager, Business Analysis and Quality Assurance, the Business Analyst I will be responsible for IT project requirements gathering, documentation, communication, training and operational support with guidance from management and senior staff.

This role is an exciting opportunity for an experienced business analyst looking to grow their skills and capabilities, while working for an organization committed to advancing nursing regulation and policy worldwide

RESPONSIBILITIES

  • Identifies and documents business, functional, and user requirements. Interface with customers for requirements clarifications, identify gaps and fill gaps.
  • Prepares traceability matrices during the requirements gathering process to include matching of the high-level design requirements with detailed design requirements, business process and test scenarios. Supports client deployment engagements and in-house software development with the product group team members for a diverse set of customers.
  • Partners with program manager, quality assurance and developers to ensure product integrity. Ensures customer requirements and needs are met through the development of the product. Coordinates meetings with customers as needed. Works with Quality Assurance to develop test scripts.
  • Provides help desk third tier support to customers as needed. Participates in Issues Resolution and Change Management processes. Timely response to help desk assignments. Accountable for managing customer response service level agreement.
  • Maintains documentation of procedures and processes developed and/or revised to ensure business continuity of work.
  • Manages internal projects and tasks as assigned. Establishes timelines and effectively communicates with team members while taking responsibility and accountability of own workload. Provides status reports to Manager.
  • Performs other duties as assigned.
QUALIFICATIONS
  • Bachelor’s degree in computer science, information technology, business technology or related field with a minimum of three years of related software experience, or an equivalent combination of education and experience required.
  • Technical expertise must include MS Office, MS Visio, MS Project, Microsoft Team Foundation Server (TFS) or related tools, mockup tools and familiarity of relational database queries. Experience in Agile environment is preferred.
  • Excellent oral and written communication, presentation, technical, customer service, problem solving, analytical and critical thinking skills are required. Excellent people skills.
  • Ability to work independently and establish a positive working rapport, coach and guide end users, and multitask within a team environment.
  • Flexibility is imperative.
  • Travel may be required.


TO BE CONSIDERED
Interested candidates must submit their resume as soon as possible.

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.

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