Desktop Support Specialist

3 weeks ago

Bangor, United States KTek Resourcing Full time

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

• To provide infrastructure administration functions

• Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement

• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

• Taking ownership of issues through to resolution on all appropriate requests.

• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

• Move equipment associated with escalated help desk incidents and service requests

• Performing asset inventory activities as needed.

• Trains and orients staff on use of hardware and software.

• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

• Works with procurement staff to purchase hardware and software.

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

• Administration experience of MS Active Directory users & groups, policies and management concepts

• Effective communication by Engineer in English and local languages is mandatory

Soft Skills

• Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)

• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

• Strong customer service skills

• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

• A self-starter with ability to work on their own initiative

• To work through issues analytically to a successful conclusion

• Must be detail oriented and self-motivating

• Experience of managing and leading a geographically and culturally diverse team

Desired Experience

• At least 2 - 3 years of experience in the field or in a related area required

• Prior experience on Desktops, Workstations, Notebooks and Printers

• Collaboration experience including remote control of PCs and video conferencing knowledge

• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Thorough understanding of Outlook's calendaring tool

• Understanding of Exchange functional accounts and how they are used within Microsoft technologies

• Background security check required

Certification requirements

• Knowledge of basic Networking and other technologies

• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

• Good to have basic understanding of Client Server Architecture, OS

• CCNA/MCP/MSCA Preferred

Education requirements

• Bachelor’s Degree or Equivalent

Terms & Conditions

• Willing to sign Service agreement (As applicable)

• Willing to relocate, if required

• Willing to work in 24*7 environment

  • Desktop Support

    3 weeks ago

    Bangor, United States VDart Inc Full time

    Job DescriptionJob DescriptionThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems...

  • Desktop Support Technician

    3 weeks ago

    Bangor, United States HCLTech Full time

    Role :-Desktop Support TechnicianLocation :-Bangor, MEJob Description :-This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with...

  • Desktop Support Technician

    3 weeks ago

    Bangor, United States HCLTech Full time

    Role :-Desktop Support TechnicianLocation :-Bangor, MEJob Description :-This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with...

  • Desktop Support Technician- Onsite

    2 weeks ago

    Bangor, United States Ovation Workplace Services Inc. Full time

    Job DescriptionJob DescriptionDesktop Support This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and...

  • Desktop Support L2 Level

    7 days ago

    Bangor, United States Talent Group Full time

    Good Command on SCCM 2012 or later versionsExperience in Handling Windows Imaging ProjectGood Command on ImageX or DISM tool, Dell KaceMicrosoft Deployment Toolkit (MDT 2013), WDS, ADK, WAIK, Windows Imaging and Configuration DesignerApplication Compatibility ToolkitWindows System Image ManagerWindows Reinstallation EnvironmentUser State Migration...

  • Bangor, ME- Desktop support Technician Level II

    4 days ago

    Bangor, United States Heunets Full time

    Job DescriptionJob DescriptionDesktop SupportThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and...

  • Bangor, ME- Desktop support Technician Level II

    1 week ago

    Bangor, United States Heunets Inc Full time

    Job Description: Desktop Support This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating...

  • IT Support Specialist

    1 day ago

    Bangor, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time IT Support...

  • Desktop Support Specialist

    3 days ago

    Bangor, United States CBL Solutions Full time

    PC Refresh Technician ( Bangor, Maine) (Installation/Imaging/Troubleshooting ) 15 positions | Day 1 Onsite and all 5 working days Hardware and software installation and troubleshooting. Strong knowledge of computer hardware components, including CPUs, RAM, hard drives, and peripherals. Proficiency in installing and configuring operating systems, such as...

  • IT-Tech Support

    2 days ago

    Bangor, United States Saxon Global Full time

    Position: IT Support Specialist Location: Onsite - Bangor, Maine Duration: +2-month contract-to-hireJob Description: Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request...

  • Desktop services L2

    7 days ago

    Bangor, United States Tanisha Systems, Inc. Full time

    Role: Desktop services L2/PC refresh Location: BANGOR, MAINE (Onsite) Relevant Experience: 5+yrs. Qualification: Bachelors / Masters / Equivalent Key Skills Required: General Description Create and maintain operating system images, driver packages and task sequences in SCCM or MDT Security update management using SCCM or WSUS Working...

  • IT Support

    7 days ago

    Bangor, United States Teceze Ltd Full time

    Responsibilities:Perform hardware and software upgrades on desktops and laptops as part of a PC refresh project.Ensure all devices meet the specified hardware and software standards.Install and configure operating systems and applications.Troubleshoot and resolve hardware, software, and network issues.Collaborate with the IT team to ensure timely completion...

  • Information Technology Support Specialist

    3 days ago

    Bangor, United States TECEZE Full time

    Company DescriptionTECEZE is an IT service provider based in Bangor, ME that offers a wide range of services to businesses across all sectors. Our goal is to deliver solutions that maximize the return on your technology investments. We work with top vendor partners and leverage our well-developed relationships to share resources with you. Our team has an...

  • Information Technology Support Specialist

    2 days ago

    Bangor, United States TECEZE Full time

    Company DescriptionTECEZE is an IT service provider based in Bangor, ME that offers a wide range of services to businesses across all sectors. Our goal is to deliver solutions that maximize the return on your technology investments. We work with top vendor partners and leverage our well-developed relationships to share resources with you. Our team has an...

  • Deskside Support Engineer

    7 days ago

    Bangor, United States Teceze Ltd Full time

    Partner will provide (a) Mid-level analysis and technical support for customers and their networked computers and peripherals. (b) Interface with multiple levels of end users, management, VIPs and local technical staff. Main Responsibilities include:Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding...

  • IT Support Technician || Bangor, Maine

    7 days ago

    Bangor, United States VDart, Inc. Full time

    VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently...

  • Desktop Support Technician II

    1 week ago

    Bangor, United States ApTask Full time

    About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that...

  • 25U Signal Support Systems Specialist

    17 hours ago

    Bangor, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...

  • Wealth Management Relationship Support Specialist

    21 hours ago

    Bangor, United States Bangor Savings Bank Full time

    Working under the direction and guidelines established by the Wealth Management Support Manager, the Relationship Support Specialist (RSS) is primarily responsible for supporting the Relationship Management Team. This position provides critical support in account maintenance and administration as well as cross team and department functions. This position...

  • Referral Specialist

    12 hours ago

    Bangor, United States St Mary's Health System Full time

    Position Summary: The Referral Specialist assists staff and providers in performing various duties to support CHS Integrated Medical Group#s patient referral and advanced imaging authorization process. The Referral Specialist is the liaison between the patient, payor and the provider and or location of service. The Referral Specialist will document all...