Deskside Support Engineer

4 weeks ago

Bangor, United States Teceze Ltd Full time
  1. Partner will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

  1. Main Responsibilities include:
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
  • Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
  • To provide infrastructure administration functions
  • Providing on-site cover from 8:00 1700 hours Mon- Fri as part of a shift arrangement
  • Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
  • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests
  • Performing asset inventory activities as needed.
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

  1. Technical Skills
  • Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Effective communication by Engineer in English and local languages is mandatory

  1. Soft Skills
  • Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • A self-starter with ability to work on their own initiative
  • To work through issues analytically to a successful conclusion
  • Must be detail oriented and self-motivating
  • Experience of managing and leading a geographically and culturally diverse team

  1. Desired Experience
  • At least 2 - 3 years of experience in the field or in a related area required
  • Prior experience on Desktops, Workstations, Notebooks and Printers
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies
  • Background security check required

  1. Certification requirements
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCA Preferred

  1. Terms & Conditions
  • Willing to sign Service agreement (As applicable)
  • Willing to relocate, if required
  • Willing to work in 24*7 environment
Deskside Support Engineer

  • Mechanical Design Engineer

    2 months ago

    Bangor, United States Vantage Point Recruiting Full time

    Job DescriptionJob DescriptionThe Mechanical Design Engineer is a multi-faceted position with a consulting engineering firm, from conceptual design to detailed design drawings issued for construction, supporting field service work and generating equipment documentation. The Design Engineer gets involved in R&D, prototyping, analysis, applications engineering...

  • Electrical Engineering Intern

    3 weeks ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Mechanical Engineering Intern

    4 weeks ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Chemical Engineering Intern

    3 weeks ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Chemical Engineering Intern

    1 week ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Civil Engineering Intern

    1 week ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Chemical Engineering Intern

    3 weeks ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Mechanical Engineering Intern

    1 month ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Civil Engineering Intern

    1 month ago

    Bangor, United States Biospectra Inc Full time

    Job DescriptionJob DescriptionAt BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024.The BioSpectra Internship Program is a paid...

  • Electrical Engineering Intern

    1 month ago

    Bangor, United States Biospectra, Inc. Full time

    At BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024. The BioSpectra Internship Program is a paid summer program for college...

  • Electrical Engineering Intern

    3 weeks ago

    Bangor, United States Biospectra, Inc. Full time

    At BioSpectra Inc., we pride ourselves on how we effectively deliver high-purity ingredients for the top 25 pharmaceutical companies in the world! We’re proud to set the standard of success in our industry. To help us continue growing, we’re seeking Summer Engineer Interns –2024. The BioSpectra Internship Program is a paid summer program for college...

  • Civil Project Manager/Engineer

    2 months ago

    Bangor, United States DuBois & King Full time

    DuBois & King is currently hiring a Project Manager/Engineer to join the Public Works Division. Our progressive firm is looking to add a licensed civil or environmental engineer with 8 to 20 years of experience who wants a team leadership role with growth potential. You will be mentored by the director of the division and you will serve as a mentor to junior...

  • Desktop Support Technicians

    1 week ago

    Bangor, United States Cogliano IT Staffing Full time

    Desktop Support Technicians needed for Contract to Hire positions in the Bangor / Brewer area! Will be handling support at locations in Bangor (2), Brewer, Blue Hill, and Ellsworth, ME. 8 Technicians needed! The Desktop Support Technicians will be full-time onsite at a customer site performing the following duties: Desktop Technician will provide day to...

  • Desktop Support

    1 month ago

    Bangor, United States VDart Inc Full time

    Job DescriptionJob DescriptionThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems...

  • Automation Engineer with Security Clearance

    4 weeks ago

    Bangor, United States SkyBridge Aviation Full time

    This position is a fully remote opportunity but the candidate needs to have a residence in the state of Maine. The team is going to be a total of 7 people. Any weather experience is a plus. The Prime contractor is Huntington Ingalls Industries. The team will have an in person kick off meeting which will also include the Senator Maine. Automation...

  • Automation Engineer with Security Clearance

    3 weeks ago

    Bangor, United States SkyBridge Aviation Full time

    This position is a fully remote opportunity but the candidate needs to have a residence in the state of Maine. The team is going to be a total of 7 people. Any weather experience is a plus. The Prime contractor is Huntington Ingalls Industries. The team will have an in person kick off meeting which will also include the Senator Maine. Automation...

  • IT Systems Engineer

    3 weeks ago

    Bangor, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. This is a partially remote eligible position (3 days off-site and 2 days on-site). Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work....

  • IT Systems Engineer

    3 weeks ago

    Bangor, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. This is a partially remote eligible position (3 days off-site and 2 days on-site). Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work....

  • IT Systems Engineer

    1 week ago

    Bangor, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. This is a partially remote eligible position (3 days off-site and 2 days on-site). Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work....

  • IT Systems Engineer

    1 week ago

    Bangor, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. This is a partially remote eligible position (3 days off-site and 2 days on-site). Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work....