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Information Technology Support Specialist
3 weeks ago
Company Description
TECEZE is an IT service provider based in Bangor, ME that offers a wide range of services to businesses across all sectors. Our goal is to deliver solutions that maximize the return on your technology investments. We work with top vendor partners and leverage our well-developed relationships to share resources with you. Our team has an impressive range of formal training and vendor certifications to deliver on your IT solutions.
Key specialties include IT managed services, hardware supply, meeting room installations, AV solutions, remote working solutions, 24/7 IT services, Microsoft licenses and migrations, managed SOC and NOC, IT smart hands support services, data protection and management, security protection and disaster recovery, vulnerability assessment, patch management, device as a service, and penetration testing.
Job Summary:
We are looking for a proficient PC Refresh Technician to join our team. This role involves the deployment of new computer systems, ensuring seamless transitions for end-users, and providing comprehensive technical support throughout the process. The ideal candidate will have strong technical skills, attention to detail, and excellent customer service abilities.
Key Responsibilities:
Execute PC refresh projects, including the installation, configuration, and deployment of new desktops, laptops, and peripherals.
Conduct data backups and transfers from old systems to new systems, ensuring data integrity and security.
Install and configure operating systems, applications, and software updates.
Provide technical support to end-users during and after the refresh process, addressing hardware and software issues.
Maintain accurate documentation of installed and configured systems, including asset tagging and inventory management.
Perform hardware diagnostics and troubleshooting to resolve technical issues promptly.
Collaborate with the IT team to ensure seamless integration of new hardware into the existing network infrastructure.
Assist with the proper disposal or repurposing of old equipment in accordance with company policies and environmental regulations.
Deliver training and support to end-users on new hardware and software as needed.
Qualifications:
3+ years of experience in PC hardware and software installation, configuration, and troubleshooting.
Strong knowledge of Windows operating systems and Microsoft Office Suite.
Familiarity with data backup and transfer methods.
Excellent problem-solving skills and attention to detail.
Strong communication and customer service skills.
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