Help Desk Specialist

4 weeks ago

Indianapolis, United States Prolific Full time

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.


Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren’t done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.


Prolific’s state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team


Primary Responsibilities

  • Respond to all inbound help desk tickets in a timely manner
  • Provide excellent customer service
  • Document service interactions, ticket resolution, and infrastructure design
  • Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
  • Diagnose and repair computer issues
  • Diagnose and repair SaaS account issues
  • Training computer users
  • Manage device inventory
  • Maintain the technology in our Indianapolis, IN office (On-site)
  • Maintain the technology in all our additional offices (Remote)

The responsibilities are many, various, and not limited to those listed above.


Requirements

  • Proficiency with macOS computers
  • Proficiency with Windows 10 / 11 computers
  • Proficiency with networking technology
  • Excellent oral and written communication skills
  • Excellent problem-solving skills
  • Attention to detail
  • Willingness to learn
  • Ability to diagnose and resolve complex computer related technical issues
  • Bachelors degree or equivalent experience in information technology or related field

Additional Skills:

While not required, understanding in the following skills is a plus

  • Experience with Office 365 administration
  • Experience with networking administration


Benefits

  • Group health insurance (Medical, Dental & Vision)
  • 401k matching program
  • Life Insurance (Company paid)
  • Flexible Paid Time Off (Vacation, Sick & Holidays)
  • Short Term & Long Term Disability (Company paid)
  • Training & development
  • Cell phone reimbursement
  • Hybrid work setting and casual dress
  • On-site fitness center
  • Free snacks & drinks available in the office


Applicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.

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