Help Desk Specialist

2 weeks ago


Indianapolis, United States Prolific Full time

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.

Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren't done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.

Prolific's state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team

Primary Responsibilities

  • Respond to all inbound help desk tickets in a timely manner
  • Provide excellent customer service
  • Document service interactions, ticket resolution, and infrastructure design
  • Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
  • Diagnose and repair computer issues
  • Diagnose and repair SaaS account issues
  • Training computer users
  • Manage device inventory
  • Maintain the technology in our Indianapolis, IN office (On-site)
  • Maintain the technology in all our additional offices (Remote)

The responsibilities are many, various, and not limited to those listed above.

Requirements

  • Proficiency with macOS computers
  • Proficiency with Windows 10 / 11 computers
  • Proficiency with networking technology
  • Excellent oral and written communication skills
  • Excellent problem-solving skills
  • Attention to detail
  • Willingness to learn
  • Ability to diagnose and resolve complex computer related technical issues
  • Bachelors degree or equivalent experience in information technology or related field

Additional Skills:

While not required, understanding in the following skills is a plus

  • Experience with Office 365 administration
  • Experience with networking administration

Benefits

  • Group health insurance (Medical, Dental & Vision)
  • 401k matching program
  • Life Insurance (Company paid)
  • Flexible Paid Time Off (Vacation, Sick & Holidays)
  • Short Term & Long Term Disability (Company paid)
  • Training & development
  • Cell phone reimbursement
  • Hybrid work setting and casual dress
  • On-site fitness center
  • Free snacks & drinks available in the office

Applicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.



  • Indianapolis, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...


  • Indianapolis, United States Dialing Innovations Full time

    **Job Title:** Help Desk**Job Description:**This role will be responsible for providing phone support, setup support, monitoring, provisioning, and setting up hardware and clearly and accurately documenting customer issues and resolutions. This role will provide basic help desk support to our clients.**About Dialing Innovations:**Dialing Innovations...

  • Help Desk Specialist

    2 months ago


    Indianapolis, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...

  • Help Desk Specialist

    1 month ago


    Indianapolis, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...

  • Help Desk Specialist

    3 weeks ago


    Indianapolis, IN, 46250, Marion County, IN, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Integrated Resources, Inc ( IRI ) Full time

    Role: IT Technician Location: Indianapolis, IN Job type: 6 months on W2 Contract Job Description: Responsibilities: Technicians will be the “face of IT”, working directly with Client’s resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Integrated Resources, Inc ( IRI ) Full time

    Role: IT Technician Location: Indianapolis, IN Job type: 6 months on W2 Contract Job Description: Responsibilities: Technicians will be the “face of IT”, working directly with Client’s resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Integrated Resources, Inc ( IRI ) Full time

    Role: IT Technician Location: Indianapolis, IN Job type: 6 months on W2 Contract Job Description: Responsibilities: Technicians will be the “face of IT”, working directly with Client’s resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Prolific Full time

    Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.Headquartered in downtown Indianapolis, Prolific has been...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Prolific Full time

    Job DescriptionJob DescriptionProlific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together. Headquartered in...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Prolific Full time

    Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.Headquartered in downtown Indianapolis, Prolific has been...

  • Help Desk Specialist

    2 weeks ago


    Indianapolis, United States Prolific Full time

    Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together. Headquartered in downtown Indianapolis, Prolific has...


  • Indianapolis, United States Love Help Care Full time

    Job DescriptionJob DescriptionA Front Desk Receptionist represents the first point of contact with the clients of a business, hotel or doctor’s office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Also known as a front desk receptionist.Company DescriptionA...


  • Indianapolis, United States Lids Full time

    About Our CompanyLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top...


  • Indianapolis, United States Lids Full time

    About Our CompanyLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top...

  • Help Desk Coordinator

    2 weeks ago


    Indianapolis, United States Apollo Technology Solutions LLC Full time

    Title: Help Desk Coordinator Location: Indianapolis, IN Duration: 3+ Months Note: Hybrid Job Description: Understand eligibility guidelines and the application approval process Efficiently review and process applications Investigate flagged applications and follow up with households or schools as necessary Maintain a variety of files,...


  • Indianapolis, United States Cordant Health Solutions Full time

    Description Position Summary: This position oversees the help desk tickets and the issuing of new equipment. The Help Desk Technician reports to Client Implementation Manager. Essential Functions: Provide hardware and software support - In an efficient and professional manner assist user issues like the following: Windows and software...


  • Indianapolis, United States Cordant Health Solutions Full time

    About the Organization Cordant Health Solutions• has over 29 successful years as a highly recognized leader in the toxicology industry, providing solutions for clinicians, criminal justice agencies and treatment providers involved with substance use disorder and criminal justice cases. We are looking for highly motivated and compassionate individuals who...


  • Indianapolis, United States AllSTEM Connections Full time

    AllSTEM Connections is hiring for one of our prestigious client. Please make a note of the details below and Kindly apply if you would like to pursue this position further .Title – IT Help DeskOnsite Location - Indianapolis, IN Long term contract . Slated till 5/2024Hourly Rate - $20 -$25Required Experience - 2 - 4 YearsThis role is 100% onsite 5 days a...


  • Indianapolis, United States AllSTEM Connections Full time

    AllSTEM Connections is hiring for one of our prestigious client. Please make a note of the details below and Kindly apply if you would like to pursue this position further .Title – IT Help DeskOnsite Location - Indianapolis, IN Long term contract . Slated till 5/2024Hourly Rate - $20 -$25Required Experience - 2 - 4 YearsThis role is 100% onsite 5 days a...