Current jobs related to Help Desk Specialist - Indianapolis - Integrated Resources, Inc ( IRI )

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Talentech Digital Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Support Specialist to join our team at TalenTech Digital. As a Help Desk Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide first and second-tier technical...

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States nLeague Full time

    Job Summary:The nLeague is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.Key Responsibilities:Provide first and second-tier technical support to customers via phone,...

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Elite WorkForce Inc Full time

    Job OverviewElite Workforce Inc is seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesProvide exceptional customer service via phone, email, and chat support.Resolve technical issues in a timely and...

  • Help Desk Support Specialist

    3 weeks ago

    Indianapolis, United States NavitsPartners Full time

    Title: Help Desk Support SpecialistResponsibilities: Manage incoming help requests from users via phone and email in a professional manner. Document user information and the nature of their issues. Prioritize and schedule support requests, escalating to experienced staff when necessary. Maintain records of the help desk support process and resolutions. Use...

  • Help Desk Support Specialist

    3 weeks ago

    Indianapolis, United States NavitsPartners Full time

    Title: Help Desk Support SpecialistResponsibilities: Manage incoming help requests from users via phone and email in a professional manner. Document user information and the nature of their issues. Prioritize and schedule support requests, escalating to experienced staff when necessary. Maintain records of the help desk support process and resolutions. Use...

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States MSR Cosmos Full time

    Job SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at MSR Cosmos. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:Provide first and second-tier support to end-users for various applications, including INvest, ISETS, and Child...

  • IT Help Desk Support Specialist

    2 weeks ago

    Indianapolis, United States Parintec Full time

    Job DescriptionJob DescriptionTitle: IT HelpDesk Support SpecialistLocation: Indianapolis, INHybrid - atleast 1 day onsite per weekDuration: 8 months+Interview: InpersonJob Description Employee serves as IT Help Desk in the IT Office. Employee is responsible for answering incoming calls and assisting users in various aspects of the child support application....

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Vergence Full time

    Job OverviewVergence is seeking a skilled Help Desk Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users.Key ResponsibilitiesFirst and Second Tier Support: Provide timely and effective support to end-users for ancillary applications, ensuring minimal...

  • Help Desk Support

    2 weeks ago

    Indianapolis, United States nLeague Full time

    Job DescriptionJob DescriptionJob Id: 746616Position: Help Desk SupportDepartment: IN-DCSLocation: 500 N. Meridian Street, Indianapolis, IN 46204Duration: 09+ MonthsMode of Work: On-Site(Hybrid)Purpose of Position/Summary:Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office. Employee is...

  • Help Desk Support

    2 weeks ago

    Indianapolis, United States nLeague Full time

    Job Id: 746616 Position: Help Desk Support Department: IN-DCS Location: 500 N. Meridian Street, Indianapolis, IN 46204 Duration: 09 Months Mode of Work: On-Site(Hybrid) Purpose of Position/Summary: Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office. Employee is responsible for answering...

  • Help Desk Support

    2 weeks ago

    Indianapolis, United States MSR Cosmos Full time

    Job DescriptionJob DescriptionTitle: Help Desk SupportLocation: 500 N. Meridian Street Indianapolis, IN 46204Job type: Contract Description:Purpose of Position/Summary:· Provides first and second tier support to end users for INvest, ISETS and Child Support ancillary applications;· Assigns third tier support tickets to application third tier team;·...

  • Help Desk Support

    2 weeks ago

    Indianapolis, United States Vergence Full time

    Hybrid position. Must live in the Indianapolis area.Pay: $30.17/hourIn this role you will:Provide first and second tier support to end users for ancillary applicationsAssign third tier support tickets to application third tier teamAdopt customer service strategyAnswer end user requests with the ability to identify, diagnose, and respond with a solution in a...

  • Help Desk Support at IN

    2 weeks ago

    Indianapolis, United States Elite WorkForce Inc Full time

    Job DescriptionJob DescriptionPosition: Help Desk Support Location: Indianapolis, IN 46204 Duration: 12+ Months Job Type: Hybrid (3 days in office, 2 days remote) Interview: In-person only Local Candidates OnlyRequired Skills:Proficient in Microsoft Office Suite (Outlook, Word, Excel) with 5+ years of experience.Prior customer service experience (5+ years...

  • Help Desk Support

    2 weeks ago

    Indianapolis, United States Vergence Full time

    Job DescriptionJob DescriptionHybrid position. Must live in the Indianapolis area.Pay: $30.17/hourIn this role you will:Provide first and second tier support to end users for ancillary applicationsAssign third tier support tickets to application third tier teamAdopt customer service strategyAnswer end user requests with the ability to identify, diagnose, and...

  • Help Desk Support Specialist

    2 weeks ago

    Indianapolis, United States Hire IT People Inc Full time

    Job DescriptionJob DescriptionJob Title: Help Desk SupportLocation: Indianapolis, IN - HYBRID (3 days onsite)Duration: 12 monthsInterview Type: In-Person OnlyJob Description:Job Requirements:· Basic knowledge of ISETS and Child Support ancillary applications preferred;· Working knowledge of Microsoft Office (Outlook, Word and Excel);· Ability to...

  • Help Desk Support Analyst

    2 weeks ago

    indianapolis, United States LanceSoft, Inc. Full time

    Help Desk Support AnalystEmployee is responsible for answering incoming calls and assisting County Partner users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System). The Business Systems Consultant-Associate reports to the CSB-IT Help Desk Manager.Provides first and second tier support to end users for...

  • Help Desk Support Analyst

    2 weeks ago

    Indianapolis, United States LanceSoft, Inc. Full time

    Help Desk Support AnalystEmployee is responsible for answering incoming calls and assisting County Partner users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System). The Business Systems Consultant-Associate reports to the CSB-IT Help Desk Manager.Provides first and second tier support to end users for...

  • Hybrid opportunity for a help desk support

    2 weeks ago

    Indianapolis, United States Talentech Digital Full time

    Job DescriptionJob DescriptionWe have a Hybrid opportunity for help desk support for the Department of Child Services in Indianapolis IN for a long-term project. I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in this opportunity. JD:IN-DCS-Help Desk Support (746616)Rate/Compensation: $30.17 on W2...

  • Help Desk Support Technician

    1 month ago

    Indianapolis, United States EXOS TALENT Full time

    Recruiter Note:Required Experience: 1-5 years of Help Desk Support experience.Soft Skills: Strong phone presence and customer service skills.Location: Indianapolis, IndianaWork Arrangement: 5 days in office.Compensation: Full time opportunity (Salary + benefits)Required Skills: 1-5 years of Help Desk Support experience.Certifications/Education: CompTIA A+,...

  • Help Desk Analyst

    4 weeks ago

    Indianapolis, United States AEG Full time

    WHO WE ARE At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professional racers....

Help Desk Specialist

4 months ago

Indianapolis, United States Integrated Resources, Inc ( IRI ) Full time

Role: IT Technician

Location: Indianapolis, IN

Job type: 6 months on W2 Contract


Job Description:

Responsibilities:

Technicians will be the “face of IT”, working directly with Client’s resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, Client’s Technology Center-North and Client’s Technology Center-South)

• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.

• You will bring your technical and customer experience to troubleshoot technical issues when they arise.

• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Client’s.

• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles

• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)

• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.

• Basic understanding of multiple operating systems (Windows, Mac, iOS)

• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)

The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.


Qualifications:

High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States. Client does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional

• Completed Microsoft 365 Fundamentals Certification

• Previous Help desk experience

• Previous Customer Service experience.