Tech Product Manager- Member Engagement

2 months ago

Marlborough, United States BJ's Wholesale Club Full time

IT Product Manager - Product Manager for Member Engagement

Who You Are:

  • Experienced in product management within complex omni-channel retail environments.
  • Strong understanding of driving loyalty programs in a Digital e-commerce landscape.
  • Skilled in connecting cross-channel marketing tactics to drive member engagement.
  • Proficient with marketing automation platforms, customer data platforms (CDP) and CRM systems.
  • Effective at prioritizing features and managing stakeholders.

Role Overview:

  • Establish and execute the strategy for Member Engagement initiatives.
  • Align engagement products with technology and marketing strategies using data-driven decisions.
  • Focus on optimizing member experiences, loyalty programs, and engagement efficiency to boost retention and revenue.
  • Foster relationships across the company within cross-functional teams to enhance member engagement capabilities.

Key Responsibilities:

  • Partner with Marketing and Digital teams to align technology with strategic engagement goals.
  • Advocate for member needs across IT products and services.
  • Use data insights from our Enterprise Data Warehouse and CDP to identify opportunities and support decisions.
  • Analyze current processes and technology to find improvement areas in the member journey.
  • Create strategic roadmaps and manage product backlogs for engagement initiatives.
  • Lead development, deployment, and optimization of engagement products.
  • Define and measure KPIs for product adoption, engagement performance, and member satisfaction.
  • Promote cross-departmental collaboration to ensure a cohesive member experience.
  • Politically astute; able to navigate complex organizations; demonstrated ability to achieve results through influence in a cross-functional, global matrixed team environment.

Requirements:

  • Proven product management experience in retail, particularly in member engagement or loyalty programs.
  • BA/BS in Engineering, Business, Marketing, or related field.
  • 6+ years in product management, retail, or related fields with a focus on customer engagement.
  • Strong data analytics skills and experience with measurement of engagement metrics.
  • Excellent communication skills with ability to articulate complex engagement concepts.
  • Experience in strategy development and execution for omni-channel engagement.
  • Proficiency in agile methodologies and related tools such as Jira, Trello, Monday, or similar platforms to manage sprints, track progress, and maintain transparency.
  • Ability to manage ambiguity and drive organizational change in a fast-paced environment.
  • Experience in automation of marketing tactics using generative AI and other ML models highly desirable.

Leadership Competencies:

  • Strategic thinker with an enterprise mindset, bringing value to all of BJs through enhanced member engagement.
  • Influential leader, able to manage stakeholders without direct authority.
  • Clear communicator and proactive problem solver in the realm of member engagement.
  • Balances strategic vision with operational excellence in engagement initiatives.
  • Ability to ramp up quickly on member engagement marketing business domains.
  • Create, lead, manage and develop high-performing cross-functional teams focused on member satisfaction.

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