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Business Analyst

2 months ago

Tempe, United States Rose International Full time

Client Job ID: 119705-1

Required Skills and Abilities:

7+ years of Business Analyst experience

3-5 years of Incident Management experience

3-5 years of Problem Management experience

EXCELLENT Communication skills

Communicating ideas and viewpoints to executives and senior management

Acting as a liaison between business and IT groups.

Knowledge of ServiceNow reports/reporting

Proficiency in MS Office (Word, Excel, PowerPoint)

Knowledge of Microsoft Visio and Access is advantageous

Create ad hoc reports to demonstrate theory/risk/finding

Build/maintain relationships with key stakeholders

Identify innovative ways to increase IT Availability/Stability

Creating monthly metric and performance reports

Proven experience as a business analyst

Handle multiple projects in a fast-paced environment

Excellent problem-solving and analytical skills

Education and Certification

Bachelor’s degree in business, accounting, IT or any related field

7+ years overall with 3+ years of solid Incident Management / Problem Management experience

ITIL Certified would be a plus

Job Description: Project Overview / Contractor’s Role:

Senior Business Analyst – Problem Management We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background.

This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.

Tasks & Responsibilities:

Data mining ServiceNow Incident and Problem data looking for areas of opportunity

Researching and proposing possible solutions, and writing reports to support findings

Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident

Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format

The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.

Utilize the monthly reports to identify business areas in need

of improvement
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).