Software Support Representative

3 weeks ago


Oviedo, United States Engineerica Systems, Inc. Full time

About Engineerica,


At Engineerica, we believe in the power of technology to help make our clients’ jobs easier, improve performance, and provide actionable insights. That belief has helped shape the software solutions we have crafted for the higher education, events, and business markets. We’re able to help deliver these solutions thanks to a talented team comprised of people like you. If you’re ready to help us provide exceptional support to our clients, then we invite you to apply for this opportunity.


The Opportunity


We are seeking a skilled Software Support Representative with a focus on supporting our clients in the Higher Education and Events sectors. This is an in-person position based in Oviedo, Florida


Here's What We Need:

  • Provide tech support to customers via phone, email, and online ticketing system.
  • Conduct online software walkthroughs.
  • Conduct software training sessions.
  • Work with development team to test new releases and report bugs.
  • Write KB articles and update user documentation.
  • Other duties as assigned.

Other Duties may include:

  • Updating and developing the user’s documentation.
  • Conducting software testing.
  • Developing instructional videos.
  • Other duties as assigned by supervisor.


Here's What You Need:

  • Bachelor's degree in IT or related field.
  • Excellent communication and interpersonal skills
  • Intimate knowledge of computers, software, Windows OS, and networking basics.
  • Ability to work independently with minimal supervision.
  • Ability to travel within the US to provide occasional on-site training when needed.
  • Must reside within 25 miles of our office in Oviedo, FL


Preferred:

  • Recent experience in providing software support to end users is desired.
  • Work experience in educational institution such (e.g., at a computer lab or tutoring center).
  • Familiarity with database tools like Microsoft SQL Server.
  • Experience in writing user’s documentation.


Compensation:

  • Salary range is $40,000 to $45,000 annually depending on experience. 
  • Benefits and 401(k) plans
  • Fun Fridays and Company Lunches


At Engineerica, we believe in exceeding your expectations, whether you are a customer or part of the team. We are an equal opportunity employer that believes that a diverse, inclusive workplace helps foster innovation and collaboration. We will assess all applications based on your qualifications only.


We look forward to hearing from you,



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