Network Controls Specialist 6450

3 weeks ago

Melbourne, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Network Controls Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.


THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.


SUMMARY


TCI is offering an excellent Contract opportunity with our government client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.


RESPONSIBILITIES


  • Perform root cause analysis to determine a plan of action for restoring customer’s services
  • Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
  • Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
  • Document Trouble Tickets and Change Requests of all related activities
  • Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays.
  • Support short-term emergency evacuation to local or remote backup facilities.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.


REQUIREMENTS


  • Associate’s Degree with a minimum of 4 years of prior related experience. Will consider prior work experience in place of degree.
  • Experience with Network Management systems and tools.
  • Experience in remote maintenance and repair of network equipment.
  • Experience with domain knowledge of L1 through L4 of the OSI Model (2 yrs).
  • Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS (2 yrs)
  • Experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.. (2 yrs)
  • Experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices. (1 yr)
  • Able to work in a 24x7 network control environment, including Weekends and Holidays in a quarterly rotating schedule.
  • Must- Haves (Soft Skills)
  • Working with internal team members; need to have effective communication skills (both verbal and written)
  • Troubleshooting with customers while on the phone – customer service background and aptitude


DESIRED


  • CCENT, CCNA, CCNP and/or ITIL v3/4 certifications; or on track to take the exams
  • Prior ISP experience (carrier experience; Centurylink etc.)
  • Working knowledge of Long Term Evolution (LTE), VPN, and DMVPN technologies preferred
  • Experience with call center phone systems
  • A huge plus would be if they have worked for a State of FL agency in the past (Tallahassee based would be preferred).

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