Network Controls Specialist

2 weeks ago

Melbourne, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a

Network Controls Specialist in Melbourne, FL.

This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.

SUMMARY

TCI is offering an excellent Contract opportunity with our government client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

RESPONSIBILITIES

Perform root cause analysis to determine a plan of action for restoring customer’s services Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities Document Trouble Tickets and Change Requests of all related activities Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays. Support short-term emergency evacuation to local or remote backup facilities. This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

REQUIREMENTS

Associate’s Degree

with

a minimum of 4 years of prior related experience. Will consider prior work experience in place of degree. Experience with Network Management systems and tools. Experience in remote maintenance and repair of network equipment. Experience with domain knowledge of L1 through L4 of the OSI Model (2 yrs). Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS (2 yrs) Experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.. (2 yrs) Experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices. (1 yr) Able to work in a 24x7 network control environment, including Weekends and Holidays in a quarterly rotating schedule. Must- Haves (Soft Skills) Working with internal team members; need to have effective communication skills (both verbal and written) Troubleshooting with customers while on the phone – customer service background and aptitude

DESIRED

CCENT, CCNA, CCNP and/or ITIL v3/4 certifications; or on track to take the exams Prior ISP experience (carrier experience; Centurylink etc.) Working knowledge of Long Term Evolution (LTE), VPN, and DMVPN technologies preferred Experience with call center phone systems A huge plus would be if they have worked for a State of FL agency in the past (Tallahassee based would be preferred).

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