Loss Prevention Specialist

Found in: Appcast US C2 - 2 weeks ago


Miami, United States H&M Full time

About the Role:

As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.

This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Miami, FL or Atlanta, GA.


A Day in the Life:

  • Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
  • Ability to define problems collect data and establish facts through proper investigations.
  • Utilize Loss prevention reporting tools to identify internal and external losses.
  • Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
  • Responsible for building cases by collecting evidence using all available tools.
  • Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
  • Develop positive work relationship with state and local law enforcement agencies.
  • Assist the leadership team in enforcing policies and procedures.
  • Partnership with local Law Enforcement and Mall Security
  • Stay current on ORC trends in partnership with other retailers and vendors.


Additional Accountabilities:

  • Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada.
  • Identifying and share deficiencies with Global Business Partners.
  • Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
  • Identify and surveil fence locations.
  • Ability to complete multiple tasks with minimal supervision.
  • Identifying opportunities and supplying feedback regarding tests and new initiatives.
  • Communicate ongoing investigations to their respective Market and Area teams.
  • Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
  • Host periodic meetings with other retailers to discuss trends and solutions of shrink.


Who You Are:

  • College degree in criminal justice preferred or equivalent years of experience.
  • Strong analytical and problem-solving skills
  • Experience with Organized retail crime preferred.
  • Strong organization and time management skills
  • Excellent verbal and written communication skills
  • Strong professional maturity and the ability to deal with sensitive and confidential information.
  • Proficient in Microsoft applications
  • Valid Driver’s license
  • Ability to travel at least 40% of the time with occasional international travel.

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