IT Support Specialist

3 weeks ago

Miami, United States Godspeed Workforce Full time
Job DescriptionJob DescriptionJob Title: IT Support SpecialistLocations: Miami, FLJob Type: Full-timeExperience Level: 2 yearsJob Description
  • As an IT Support Specialist, you will play a crucial role in delivering superior customer service to our 70+ retail store locations nationwide and corporate offices.
  • Under direct supervision, you will install, maintain, test, and repair systems and networks, providing first-level technical support to the organization.
  • You will be responsible for troubleshooting technical issues, documenting, and inventorying the environment, and assisting with the installation and maintenance of computer systems and related equipment.
Responsibilities:
  • Provide basic problem solving and assistance on various software applications and hardware systems for department users.
  • Perform routine technical assistance and maintenance duties.
  • Maintain and update record-keeping systems, document projects, and maintain user instructions.
  • Assist with tracking inventory levels of equipment and materials.
  • Perform routine technological systems support, maintenance, and testing.
  • Assist with the installation, configuration, and maintenance of computers, workstations, and related equipment.
  • Place service calls/orders with established support vendors.
  • Track work orders/tickets for proper support resolution.
  • Dispatch/escalate any unresolved support-related issues with the team.
  • Respond to calls/tickets and complete investigations in a timely manner.
  • Analyze and recommend ways to improve the efficiency of service.
  • Create internal and external procedures to help improve and maintain the quality and efficiency of services offered.
  • Participate in project reviews and perform other duties as assigned by VP of IT.
  • Maintain currency of knowledge with respect to technology, equipment, laws, regulations, standards, and/or systems.
Requirements:
  • Knowledge of computer systems software, applications, hardware, networking, and communications.
  • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
  • Strong interpersonal and communication skills.
  • Ability to determine and resolve basic computer problems.
  • Retail industry background preferred.
  • Ability to multitask and prioritize multiple goals and responsibilities.
  • A reliable self-starter with the ability to work independently.
This is an excellent opportunity to join a nimble yet well-supported team. You will have a chance to cement yourself as a key player on a team at an organization poised for growth. Reporting directly to the VP of IT in the US, you will have exposure to a variety of technologies and opportunities to make a significant impact.If you are a self-motivated, organized team player with a passion for IT support, we encourage you to apply.

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