ITSM Lead
3 weeks ago
Position Title: Lead ITSM Technical Consultant (TC)
Work Type: Hybrid
Education: ITSM Certified
GC's and USC Only.
Job Description:
We are seeking a highly skilled Lead ITSM Technical Consultant (TC) to join our team for onsite workshop sessions in Fort Worth, TX. As the Lead TC, you will play a pivotal role in facilitating workshops, demonstrating product functionalities, refining stories, and leading other consultants in configuration tasks.
Responsibilities:
Lead onsite workshop sessions, demonstrating product features and functionalities to clients.
Refine user stories and requirements gathered during workshops to align with project objectives.
Provide guidance and leadership to other consultants in configuration activities.
Travel to client locations, primarily Fort Worth, TX, for onsite engagements during the weeks of June 2, June 9, and June 23.
Conduct workshop sessions Tuesday through Friday mornings, following travel on Monday.
Areas of Expertise:
Incident Management
Employee Center
Problem Management (Out-of-the-Box)
Knowledge Management
Service Operations
Workspace
Change Management (Out-of-the-Box)
Service Catalog and Request Management
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