Technical Support Engineer
3 weeks ago
What are we looking for in our Technical Support Engineer?
Job Title: Technical Support Engineer
Location: Lehi, UT
Duration: 6 months contract
Pay Range: $28/hr-$35/hr on W2 (Depends on EXP)
Duties:
- Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
- Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes.
- Understand the customer’s use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
- Evaluate data structures and configurations for data integration and validation.
- Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.
Skills:
Proven Ability to Triage Complex Issues and Drive to Resolution
- Thinks 'out of the box” to creatively resolve advanced development problems (for instance, code changes or optimization in product or customization/extension).
- Collaborating with Product and Engineering ensuring Customer Success.
- Able to prioritize Job Requirements and work closely with customers ensuring 'Customer Satisfaction.'
Strong Technical Knowledge of Web and Data Platform Technologies
- HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
Excellent Communication Skills - both Written & Verbal
- Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
Passionate About New Technologies
- Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
Knack for Troubleshooting
- Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
Education:
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
- Experience with Adobe Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.
Benefits Info:
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#CB
#LI-SK1
Rate/Salary: $28/hr-$35/hr
-
Technical Support Engineer
1 week ago
Lehi, United States Russell Tobin Full timeWhat are we looking for in our Technical Support Engineer? Job Title: Technical Support Engineer Location: Lehi, UT Duration: 6 months contract Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) Duties: Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer...
-
Technical Support Engineer
4 days ago
Lehi, United States Ursus Inc Full timeJOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE:$32.00 - $42.00/hr DURATION: 1 year TOP 3 SKILLS: Company: Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. Job Description: As a member of the customer care team, you will act as a technical resource for our Enterprise and...
-
Technical Support Engineer
12 hours ago
Lehi, United States Ursus Inc Full timeJOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE:$32.00 - $42.00/hr DURATION: 1 year TOP 3 SKILLS: Company: Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. Job Description: As a member of the customer care team, you will act as a technical resource for our Enterprise and...
-
Technical Support Engineer
13 hours ago
Lehi, United States TalentBurst Full timeTitle: Technical Support Engineer Location: Lehi, UT (Hybrid) Duration: 12 Months Job Description: The Opportunity: As a member of Adobe's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo...
-
Technical Support Engineer
4 days ago
Lehi, United States Cypress HCM Full timeWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...
-
Technical Support Engineer
13 hours ago
Lehi, United States Cypress HCM Full timeWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...
-
Technical Support Engineer
2 weeks ago
Lehi, United States Russell Tobin Full timeJob DescriptionJob DescriptionJob Title: Technical Support EngineerLocation: Lehi, UTDuration: 6 months contractPay Range: $28/hr-$35/hr on W2 (Depends on EXP) Duties: Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and...
-
Technical Support Engineer
4 days ago
Lehi, United States Intelliswift Full timeJob ID: 24-02732 Marketo Technical Support Lehi, UT Hybrid 12 Months $42.25 per hour on W2 As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles...
-
Technical Support Engineer
11 hours ago
Lehi, United States Intelliswift Full timeJob ID: 24-02732 Marketo Technical Support Lehi, UT Hybrid 12 Months $42.25 per hour on W2 As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles...
-
Technical Support Engineer
4 days ago
Lehi, United States Varite Full timeDescription: As a member of Client's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles the delivery of technical support and resolution of customer issues....
-
Support Engineer
2 days ago
Lehi, United States Russell Tobin Full timeJob Title: Technical Support EngineerDuration: 12 Months (Possible extension)Location: Lehi, UT 84043 (Onsite)Domain: Software companyPay Rate: $30-$40/hr on W2 (DOE)Summary:This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed,...
-
Support Engineer
12 hours ago
Lehi, United States Russell Tobin Full timeJob Title: Technical Support EngineerDuration: 12 Months (Possible extension)Location: Lehi, UT 84043 (Onsite)Domain: Software companyPay Rate: $30-$40/hr on W2 (DOE)Summary:This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed,...
-
Technical Support Specialist
1 week ago
Lehi, United States Jolt Software Full timeJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...
-
Technical Support Specialist
12 hours ago
Lehi, United States Jolt Software Full timeJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...
-
Technical Services Engineer, FlashArray
1 week ago
Lehi, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage...
-
Customer Success Engineer
7 days ago
Lehi, United States Adobe Full timeOur Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...
-
Technical Services Engineer
3 weeks ago
Lehi, Utah, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...
-
Technical Services Engineer
4 days ago
Lehi, Utah, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...
-
Technical Services Engineer
2 weeks ago
Lehi, Utah, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...
-
Technical Services Engineer, FlashArray
4 weeks ago
Lehi, Utah, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...