Support Engineer

3 weeks ago


Lehi, United States Russell Tobin Full time

Job Title: Technical Support Engineer

Duration: 12 Months (Possible extension)

Location: Lehi, UT 84043 (Onsite)

Domain: Software company

Pay Rate: $30-$40/hr on W2 (DOE)

Summary:

  • This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions that enable successful use of the platform. As a valued individual of our team, you'll share strategies and insights to improve the quality and efficiency of customer support while being responsible for issues of moderate complexity and self-managing priorities.

Responsibilities:

  • Become an authority in Marketo Engage technology and apply it to our customers' business processes
  • Meet case management Service Level and Customer Satisfaction targets
  • Communicate clearly and accurately with customers on a variety of complex situations, while being passionate about the customer's success
  • Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams as the need arises and align customer expectations
  • Establish relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end-to-end success
  • Share standard methodologies with team members; inspiring change and efficiency by chipping in to help maintain the knowledge base
  • Serve as a domain expert (SME), in specific functional and technical areas of the Marketo technology

Required:

  • Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.
  • Experience providing direct support to external customers by phone, electronically, and face-to-face
  • Demonstrated experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications
  • Exceptional organizational skills: ability to prioritize, manage, and complete tasks multi-functionally
  • Superb communication skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.
  • The ability to navigate complicated situations in a professional manner
  • Experience in one or more of the following additional areas a plus: Database technology (SQL, MySQL); Web technology (HTML, JavaScript, CSS, XML, PHP); CRM technology (Microsoft Dynamics, Salesforce)
  • Familiarity with SaaS solutions a plus

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.


  • Support Engineer

    7 days ago


    Lehi, United States Russell Tobin Full time

    Job Title: Technical Support EngineerDuration: 12 Months (Possible extension)Location: Lehi, UT 84043 (Onsite)Domain: Software companyPay Rate: $30-$40/hr on W2 (DOE) Summary:This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed,...


  • Lehi, United States Ursus Inc Full time

    JOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE:$32.00 - $42.00/hr DURATION: 1 year TOP 3 SKILLS: Company: Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. Job Description: As a member of the customer care team, you will act as a technical resource for our Enterprise and...


  • Lehi, United States Pattern Full time

    Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global ecommerce acceleration and is...


  • Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...


  • Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...


  • Lehi, United States Pattern Full time

    Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global ecommerce acceleration and is...


  • Lehi, United States Intelliswift Full time

    Job ID: 24-02732 Marketo Technical Support Lehi, UT Hybrid 12 Months $42.25 per hour on W2 As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles...


  • Lehi, United States Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.  Our work and focus on helping...


  • Lehi, United States Delinea Full time

    About Us: Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half...


  • Lehi, United States Oracle Full time

    We are looking to recruit a senior and experienced engineer for Oracle Cloud Infrastructure Observability and Management support team. The engineer's main responsibility would be to trouble shoot OCI O&M product problems and will be expected to work in partnership with customers, support engineers and successful candidate should be widely regarded as an...

  • Software Engineer I

    3 weeks ago


    Lehi, United States Insurance Services Office Full time

    Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description This entry or early professional position is geared toward familiarization with the professional...


  • Lehi, United States MX Full time

    Life at MX We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you. Come build with us and be part of...

  • Resident Engineer

    1 day ago


    Lehi, United States Civil Science Full time

    Civil Science is currently seeking a qualified Resident Engineer to join our expanding team in Salt Lake City, St. George or Lehi, Utah office. As a Resident Engineer, you will serve as a crucial liaison between the project's stakeholders and the engineering team. You will be responsible for overseeing the implementation, maintenance, and troubleshooting of...

  • Sr Network Engineer

    1 week ago


    Lehi, United States Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...


  • Lehi, United States L3Harris Technologies Full time

     Job Title:  Scientist Systems,Logistics EngineerJob Location:  Salt Lake City, UTJob ID: 7987Job Schedule: Hybrid, 9/80 L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies...

  • VP Engineering

    1 week ago


    Lehi, United States DigiCert Full time

    ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • DevOps Engineer

    1 week ago


    Lehi, United States Entrata Full time

    DevOps Engineering roles and responsibilities are crucial to the continuous improvement of our product development teams at Entrata. The DevOps Engineer is pivotal in driving improvements in our software development processes to ensure rapid development cycles and that high quality applications are delivered to our production platforms. DevOps teams...

  • Quality Engineer

    2 weeks ago


    Lehi, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Field Engineer

    7 days ago


    Lehi, United States Civil Science Full time

    Job DescriptionJob DescriptionCivil Science is currently seeking a qualified Field Engineer (Project Engineer) to join our expanding team in Salt Lake City or Lehi, Utah office. As a Field Engineer, you will be responsible for executing engineering tasks in various field environments related to the design and construction of local roadway and state DOT...

  • Quality Engineer

    1 week ago


    Lehi, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...