System Analyst

1 week ago


Waltham, United States Alexander Technology Group Full time

Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analyst for their Boston and Waltham offices. This position does require being on-site, and frequent travel to local clients.


Responsibilities and Duties

  • Handle level 1 and 2 service requests through calls, emails, ticketing systems, or face-to-face interactions.
  • Create and manage tickets, ensuring all information is documented and issues are resolved according to procedures.
  • Provide clients and team members with timely updates on support cases.
  • Act as ticket dispatcher to ensure tickets meet SLA requirements and are properly assigned.
  • Collaborate across departments to resolve issues and escalate as needed.
  • Track time on client tickets and projects, adhering to client Service Level Agreements.
  • Assist with Microsoft CSP subscription purchases and client onboarding processes.
  • Maintain and monitor client systems using RMM tools.
  • Document processes and troubleshoot issues, serving as a service owner for some services.
  • Participate in 24/7 on-call rotation to resolve critical system issues.
  • Provide expertise in Azure Active Directory, LAN/WAN connectivity, Microsoft O365, and more.
  • Develop technical skills and industry knowledge, maintain customer relationships, and travel to client locations as needed.


Qualification Skills Requirements

  • Associate degree in Information Technology, Business, or Operations, or equivalent experience.
  • 2+ years of IT experience preferred.
  • Experience with Windows 10, Azure Active Directory, and O365.
  • Have a car, and be commutable to Waltham and Boston.

  • System Analyst

    3 months ago


    Waltham, United States Alexander Technology Group Full time

    Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analyst for their Boston and Waltham offices. This position does require being on-site, and frequent travel to local clients. Responsibilities and DutiesHandle level 1 and 2 service requests through calls, emails, ticketing systems, or...

  • System Analyst

    3 weeks ago


    waltham, United States Alexander Technology Group Full time

    Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analyst for their Boston and Waltham offices. This position does require being on-site, and frequent travel to local clients. Responsibilities and DutiesHandle level 1 and 2 service requests through calls, emails, ticketing systems, or...

  • System Analyst

    3 months ago


    Waltham, United States Alexander Technology Group Full time

    Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analyst for their Boston and Waltham offices. This position does require being on-site, and frequent travel to local clients. Responsibilities and DutiesHandle level 1 and 2 service requests through calls, emails, ticketing systems, or...


  • Waltham, Massachusetts, United States firstPRO, Inc Full time

    Senior Business Systems AnalystWe are seeking a highly skilled Senior Business Systems Analyst to join our Advisor Technology Solutions group at firstPRO, Inc. As a key member of our team, you will play a critical role in driving the success of our core product offering and building out business capabilities.Key ResponsibilitiesEngage with subject-matter...


  • Waltham, Massachusetts, United States firstPRO, Inc Full time

    Senior Business Systems AnalystFirstPRO, Inc is seeking a highly skilled Senior Business Systems Analyst to join our Advisor Technology Solutions group. As a key member of our team, you will play a critical role in driving the success of our core product offering and building out business capabilities.Key Responsibilities:Engage with subject-matter experts...


  • Waltham, United States firstPRO, Inc Full time

    Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business capabilities. You will engage directly with internal stakeholders and business areas to translate business demands into requirements and...


  • Waltham, United States firstPRO, Inc Full time

    Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business capabilities. You will engage directly with internal stakeholders and business areas to translate business demands into requirements and...


  • Waltham, United States firstPRO, Inc Full time

    Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business capabilities. You will engage directly with internal stakeholders and business areas to translate business demands into requirements and...


  • Waltham, Massachusetts, United States firstPRO, Inc Full time

    Job Title: Senior Business Systems AnalystWe are seeking a highly skilled Senior Business Systems Analyst to join our team at firstPRO, Inc. As a key member of our Advisor Technology Solutions group, you will play a critical role in driving the success of our core product offering and building out business capabilities.Key Responsibilities:Engage with...


  • Waltham, Massachusetts, United States firstPRO, Inc Full time

    Senior Business Systems AnalystWe are seeking a highly skilled Senior Business Systems Analyst to join our Advisor Technology Solutions group. As a key member of our team, you will play a critical role in driving the success of our core product offering and building out business capabilities.Key Responsibilities:Engage with subject-matter experts to analyze...


  • Waltham, United States firstPRO, Inc Full time

    Contract to Hire3 days/week onsite - Waltham, MAUSC and/or Green Card holder only***MUST CURRENTLY BE LOCAL AND AVAILABLE TO INTERVIEW ONSITE Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business...


  • Waltham, United States firstPRO, Inc Full time

    Contract to Hire3 days/week onsite - Waltham, MAUSC and/or Green Card holder only***MUST CURRENTLY BE LOCAL AND AVAILABLE TO INTERVIEW ONSITE Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business...


  • Waltham, United States firstPRO, Inc Full time

    Contract to Hire3 days/week onsite - Waltham, MAUSC and/or Green Card holder only***MUST CURRENTLY BE LOCAL AND AVAILABLE TO INTERVIEW ONSITE Senior Business Systems AnalystAs a member of the Advisor Technology Solutions group, the Senior Business Systems Analyst will help to drive the success of our core product offering and focused on building out business...


  • Waltham, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for a Senior Business Systems Analyst poistion based in Waltham, MA. This role will focus on driving the company's core product offerings and building out business capabilities on applications. This is a contract to permanent hire role that can be worked on a hybrid schedule.ResponsibilitiesEngage with subject-matter experts...


  • Waltham, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for a Senior Business Systems Analyst poistion based in Waltham, MA. This role will focus on driving the company's core product offerings and building out business capabilities on applications. This is a contract to permanent hire role that can be worked on a hybrid schedule.ResponsibilitiesEngage with subject-matter experts...


  • waltham, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for a Senior Business Systems Analyst poistion based in Waltham, MA. This role will focus on driving the company's core product offerings and building out business capabilities on applications. This is a contract to permanent hire role that can be worked on a hybrid schedule.ResponsibilitiesEngage with subject-matter experts...


  • Waltham, United States Thegradcafe Full time

    Job Description The Financial Systems team is responsible for the implementation of new technology and the support of existing solutions and processes that support our Financial Planning and Sales Compensation (SC) functions. The team is looking for an individual to work from Epsilon's Wakefield MA office with experience in supporting analytic systems in a...


  • Waltham, United States Overture Partners, LLC Full time

    Location: Hybrid in Waltham, MAOverture Partners' client has an immediate need for an Oracle Developer/Analyst. To secure an interview for this role, candidates must meet the following criteria:Must Haves:Experience: Proven experience as an Oracle Developer/Analyst with a strong understanding of relational database concepts and architecture.PL/SQL...


  • Waltham, United States Softworld Inc Full time

    Job Title: Accounts Receivable Analyst Job Location: Waltham MA 02451 Onsite Requirements: Customer Collections Excel (Pivot Tables, Vlookup, Concatenate, etc.) Account Reconciliation Job Description: The client is seeking a dedicated and detail-oriented Accounts Receivable Analyst to join our growing team. Our company prides itself on delivering...

  • Revenue Cycle Analyst

    4 weeks ago


    Waltham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Revenue Cycle Analyst to join our team in Waltham, Massachusetts. In this role, you will be handling a variety of tasks centered around revenue cycle management, including accounts receivable, cash management, and general ledger maintenance.Responsibilities:• Oversee the accounts receivable and cash management...