Application Specialist

3 weeks ago

Boston, United States Planet Technology Full time

This is a 6+ month contracting role, with a hybrid onsite component in Boston MA

Must have strong Enterprise Asset Management system experience



Application Specialist – EAM

* Produce inspection criteria for verifying condition of assets, monitor maintenance practices and procedures, and assist in establishing criteria for preventive maintenance cycles based upon data driven metrics.

* Implement and maintain all asset inventories, inspections, and preventative maintenance programs for all Engineering and Mechanical departments in Trapeze EAM.

* Review and validate new asset data provided by the asset handover process to maintenance.

* Produce and deliver all necessary scheduled and ad-hoc Trapeze training to all Engineering, Mechanical departments, and personnel.

*Provide support for employees using Trapeze EAM for their everyday work assignments. This includes, but not limited to walkthroughs, troubleshooting, investigating and/or responding to user product support calls, emails or inquiries via remote or onsite sessions as deemed necessary.

* Assist in developing and documentation of business workflow processes. Support execution and rollout of new system workflows.

* Provide professional, consistent and responsive support services across all KCS businesses following best practice standards, processes and systems required to deliver high quality user service. Document, track and monitor problems to ensure a timely resolution.

* Review inspections, test samples, reports and other data to determine the State of Good Repair of assets and components.

* Collect requirements from the business with respect to Report and Visualization development.

* Submit appropriate change requests as needed.

* Assist in QA, testing and documentation of new EAM releases & products.


Day to Day:

* Team meets every other day to do a stand-up call, everyone has assignments to provide managers

* Backend support

* Working with business leads and maintenance people

* Maintenance and new assets


Must Haves:

* Trapeze EAM system experience (or comparable system to Trapeze)

* Microsoft Office skills

* MSSQL is a plus

* Utility experience is highly preferred (Eversource, Verizon, etc.)

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