Warranty and Customer Care Manager

3 weeks ago


Mesquite, United States Supreme Staffing Full time

Pay: $85,000k

Schedule: 1st shift

Location: Mesquite, TX - JUST 15 minutest East of Dallas

Position Type: Direct Hire

Benefits and Appreciation: Medical / Dental / Vision / Life / 401(k) with Company Match (full-time eligible employees) / Paid Holidays / Paid Time Off


Position Scope: As the Product and Customer Support Manager, where you will

  • Lead the charge in overseeing post-sale product support operations.
  • Managing both outsourced and internal customer service contacts, as well as technical warranty parts and accessory support teams.
  • Dive into analyzing customer reviews, call center interactions, and warranty issues to provide crucial insights and reporting.
  • Analyze customer feedback and data to identify areas for improvement
  • Train and onboard new customer care representative.
  • Monitor team performance and provide coaching and feedback
  • Maintain accurate records of customer interactions and transactions


Background:

  • Record of at least 5 years in supervisory roles within product support, specifically with contact center expertise in a manufacturing setting.
  • Proficiency in analyzing data and driving process improvement initiatives is crucial for success in this role.
  • Previous experience in Outdoor Power Equipment or Durable Goods Industries would be a valuable asset.
  • The ideal candidate will demonstrate strong leadership skills, exceptional communication abilities, and a passion for ensuring customer satisfaction.


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