Level 2 Technician

2 months ago

Olathe, United States eXcell Full time

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Olathe, KS.

Duties and Responsibilities:

  • Resolve user incident tickets regarding hardware, software, and networking (VPN / LAN)

  • Perform Break / Fix repair, IMACs for supported equipment including e.g. PCs, monitors, peripherals, printers, mobile devices

  • Troubleshoot and diagnose problems for device / laptop issues including mobile devices

  • Orient users to new equipment features

  • Recommend solutions to Service Desk for Shift-Left opportunities

  • Manage escalations from Level 1 and further escalate unresolved issues to the next level of IT support personnel

 
Skills and Qualifications:

  • Minimum 5+ years of relevant experience in Deskside support

  • Minimum 7+ years of experience in Information Technology

  • Bachelor’s degree in a technical field such as computer science or relevant field

  • CompTIA A+ certification

  • Microsoft certifications preferred

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar field

  • Hands-on experience with Windows / MAC OS environments

  • Good knowledge of PC imaging

  • Good knowledge of and / or experience with MS InTune

  • Ability to perform remote troubleshooting and provide clear instructions

  • Support multifunction and complex printers

  • Support desktop grad UPS and servers (single processors) with level 1 analysis

  • Strong English written and verbal communication skills

  • Strong customer service skills
  • Ability to support client VIPs

  • High level of professionalism

  • Excellent problem solving and multitasking skills

  • Documents resolution knowledge for Service Desk

  • Experience with anti-spyware and anti-virus software

  • Knowledge of wireless networking

  • Ability to provide smart hands support under direction of a Level 3 and ability to provide work direction to and smart hands support to Level 1 technicians

  • Ability to train end users

  • Identifies opportunities for process / continuous improvement

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

  • Level 2 Technical Specialist

    1 month ago

    Olathe, Kansas, United States eXcell Full time

    Technical Support RoleeXcell is seeking a skilled Level 2 Technician to join their team onsite in Olathe, KS.Key Responsibilities:Resolve user incident tickets regarding hardware, software, and networking issues.Perform Break/Fix repair, IMACs for supported equipment, including PCs, monitors, peripherals, printers, and mobile devices.Troubleshoot and...

  • Electronics Technician

    4 weeks ago

    Olathe, Kansas, United States Olathe Ford Full time

    Electronics/Electrical Diagnosis, Repair, and Trim TechnicianCome work for Olathe Ford, a leading automotive business in the Kansas City area. We're seeking a skilled Electronics/Electrical Diagnosis, Repair, and Trim Technician to join our team.Job SummaryWe're looking for a highly motivated and experienced technician to diagnose and repair electronic and...

  • Diesel Service Technician

    2 weeks ago

    Olathe, Kansas, United States Rush Enterprises Full time

    Rush Truck Centers is seeking a skilled Diesel Service Technician to join our team. As a Diesel Service Technician, you will be responsible for providing exceptional service to our customers while maintaining a high level of customer satisfaction.Key Responsibilities:Perform general and detailed repair of all trucks, engines, and componentsOverhaul gas or...

  • RV Service Technician

    1 month ago

    Olathe, Kansas, United States Olathe Ford Sales Inc Full time

    {"title": "RV Service Technician", "description": "Job OverviewWe are seeking a skilled RV Service Technician to join our team at Olathe Ford Sales Inc. As a key member of our service department, you will be responsible for performing repairs and maintenance on recreational vehicles and coaches.Key Responsibilities:Diagnose and repair complex issues with RV...

  • Fleet Maintenance Technician

    4 weeks ago

    Olathe, Kansas, United States Sysco Full time

    Fleet Technician III Job DescriptionSysco is seeking a highly skilled Fleet Technician III to join our team. As a key member of our fleet maintenance team, you will be responsible for ensuring the safe and reliable operation of our vehicles.Key Responsibilities:Perform routine maintenance and repairs on fleet vehicles, including inspections, diagnostics, and...

  • GI Endoscopy Technician

    2 weeks ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Job Title: GI Endoscopy TechnicianAt The University of Kansas Health System, we are seeking a highly skilled and dedicated GI Endoscopy Technician to join our team.Job Summary:The GI Endoscopy Technician will provide direct care to patients under the supervision of a Registered Nurse (RN), including obtaining vital signs, performing point-of-care testing,...

  • Diesel Service Technician

    4 weeks ago

    Olathe, Kansas, United States Rush Enterprises Full time

    Diesel Mechanic Job DescriptionA Diesel Service Technician is responsible for providing exceptional service to our customers while maintaining a high level of customer satisfaction.Key Responsibilities:Provide technical service to vehicles and equipment.Perform general and detailed repair of all trucks, engines and components.Overhaul gas or diesel...

  • GI Endoscopy Technician

    2 weeks ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented GI Endoscopy Technician to join our team at The University of Kansas Health System. As a GI Endoscopy Technician, you will play a critical role in providing direct care to patients undergoing endoscopic procedures.Key ResponsibilitiesAssist physicians during endoscopic procedures and maintain a...

  • Surgical Technician

    3 weeks ago

    Olathe, Kansas, United States Olathe Medical Center Full time

    Job Title: Surgical TechnicianWe are seeking a skilled Surgical Technician to join our team at Olathe Medical Center. As a Surgical Technician, you will play a vital role in ensuring the smooth operation of our operating rooms.Responsibilities:Assist surgeons and other medical staff during surgical proceduresPrepare and maintain surgical equipment and...

  • GI Endoscopy Technician

    2 weeks ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Job Summary We are seeking a skilled GI Endoscopy Technician to join our team at The University of Kansas Health System. As a GI Endoscopy Technician, you will play a critical role in providing direct care to patients undergoing endoscopic procedures. Your responsibilities will include preparing patients for procedures, assisting physicians during...

  • Electrophysiology Technician

    1 month ago

    Olathe, Kansas, United States Research Medical Center Full time

    Job SummaryResearch Medical Center is seeking a skilled Electrophysiology Technician to join our team. As an EP Technician, you will assist with diagnostic and therapeutic invasive electrophysiology patient procedures, including cardiac device implantation.ResponsibilitiesAssist with EP ablation procedures, demonstrating knowledge of radiographic imaging, 3D...

  • Electrophysiology Technician

    4 weeks ago

    Olathe, Kansas, United States Research Medical Center Full time

    Job SummaryWe are seeking a highly skilled Electrophysiology Technician to join our team at Research Medical Center. As an EP Technician, you will play a critical role in assisting with diagnostic and therapeutic invasive electrophysiology patient procedures, including cardiac device implantation.ResponsibilitiesAssist with EP ablation procedures, including...

  • Electrophysiology Technician

    1 month ago

    Olathe, Kansas, United States Research Medical Center Full time

    Job SummaryResearch Medical Center is seeking a skilled Electrophysiology Technician to join our team. As an EP Technician, you will assist with diagnostic and therapeutic invasive electrophysiology patient procedures, including cardiac device implantation.Key ResponsibilitiesAssist with EP ablation procedures, demonstrating knowledge of radiographic...

  • GI Endoscopy Technician

    2 weeks ago

    Olathe, United States The University of Kansas Health System Full time

    Position Title GI Endoscopy Technician Days - Full Time Olathe Health Pavilion 21120 W. 152nd St. Position Summary / Career Interest: A GI Endoscopy Technician I, an unlicensed staff member, provides direct care to patients under the supervision of an RN including obtaining vital signs, point of care testing, stocking unit supplies, and maintaining a clean...

  • Automotive Service Technician

    2 weeks ago

    Olathe, Kansas, United States Bud Brown Volkswagen Full time

    Bud Brown Volkswagen is seeking a skilled Automotive Service Technician to join our team. As a Service Technician, you will be responsible for performing repairs and maintenance on Volkswagen vehicles. We offer a competitive pay plan, benefits, and a $3,000 signing bonus for experienced technicians.Responsibilities:Perform repairs and maintenance on...

  • GI Endoscopy Technician II

    2 weeks ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Job SummaryThe University of Kansas Health System is seeking a skilled GI Endoscopy Technician II to join our team. As a key member of our endoscopy team, you will provide direct care to patients under the supervision of a RN, including obtaining vital signs, point of care testing, stocking unit supplies, and maintaining a clean functional work...

  • Restoration Technician

    1 month ago

    Olathe, Kansas, United States SERVPRO Full time

    Job SummarySERVPRO is seeking a skilled Restoration Technician to join our team. As a key member of our facilities maintenance team, you will be responsible for performing production processes, demolition, and other labor-intensive tasks.Key ResponsibilitiesInventory and load the work vehicle with equipment, products, and supplies needed for each...

  • ITAM Desktop Technician

    4 weeks ago

    Olathe, Kansas, United States Diverse Lynx Full time

    Job Title: ITAM Desktop TechnicianAt Diverse Lynx LLC, we are seeking a highly skilled ITAM Desktop Technician to join our team. As an ITAM Desktop Technician, you will be responsible for preparing and maintaining a current PC image for all PENA IT related equipment.Key Responsibilities:Preparing and maintaining a current PC image for all PENA IT related...

  • ITAM Desktop Technician

    2 weeks ago

    Olathe, Kansas, United States Diverse Lynx Full time

    Job Title: ITAM Desktop TechnicianAt Diverse Lynx LLC, we are seeking a highly skilled ITAM Desktop Technician to join our team. As an ITAM Desktop Technician, you will be responsible for preparing and maintaining a current PC image for all PENA IT related equipment.Key Responsibilities:Preparing and maintaining a current PC image for all PENA IT related...

  • Maintenance Technician

    1 week ago

    Olathe, Kansas, United States Aerotek Full time

    Job DescriptionThe Maintenance Technician, as part of a team, conducts, maintains, tests, and repairs mechanical, electrical/electronic, hydraulic, and pneumatic systems and components. The position applies knowledge of mechanical and electrical/electronic principles in determining equipment malfunctions and applies skills in restoring equipment to...