Service Dispatcher

1 month ago

Ashburn, United States Russell Tobin Full time

Russell Tobin is hiring for a company in the manufacturing industry.


Contract: 2 years (possible extension/perm)

Pay Range: $20-21.12/hour

Location: Ashburn, VA - United States


A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.


RESPONSIBILITIES:

  • Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
  • Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
  • Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
  • Proactively distribute work orders for jobs daily
  • Adhere to scheduling guidelines and work order priority to manage schedule
  • Assist with the management and recording of non-productive technician time
  • Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
  • Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
  • Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.


Education / Certifications

  • High School Diploma / GED required
  • Bachelor's degree in related field preferred


Experience/Qualifications

  • 0 - 5 years relevant HVAC service industry experience preferred


Benefits Info

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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