Data Center Customer Operations IV

1 week ago

Ashburn, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations IV
Job Summary

This job requires a good understanding of the tasks involved and the ability to handle moderately difficult assignments. You will need to use your judgment to resolve issues and make recommendations. Your main focus will be on moderately difficult tasks, following standard operating procedures. You will also provide support to the overall team.

Responsibilities

Review work orders and complete moderately difficult requests within the specified timeframes

Collaborate with cross-functional teams to address customer tickets

Ensure accurate and complete reporting, including ad-hoc requests

Provide input and recommendations to improve processes

Maintain detailed records of all work activities

Update local asset databases and other systems

Handle moderately difficult customer equipment tickets

Read and implement moderately difficult installation plans

Assist with moderately difficult installations, such as cable trays, cabinets, and cable management systems

Identify capacity concerns and raise them for infrastructure expansions

Perform quality checks on cross-connects and on-site support tickets

Assist with datacenter cross-connect work, including installs, terminations, modifications, and testing

Install and test moderately difficult cross-connect circuits

Troubleshoot and escalate advanced circuits as needed

Collaborate with customers to troubleshoot issues and recommend solutions

Monitor stock levels and coordinate material needs

Provide support for work orders and alarm dispatch

Provide backup support to security personnel if required

Ensure timely and accurate order execution to enhance customer satisfaction

Deliver excellent customer service when interacting with customers

Provide time expectations for new deployments and alterations

Support customers on-site with access control and escorting services

Serve as the point of contact for moderately difficult customer requests, exceptions, or escalations

Collaborate with team members on projects as directed

Coordinate vendors for Data Center-related projects

Perform quality assurance on new customer installations or deployments

Complete assigned training in a timely manner

Provide guidance and support to junior team members and new hires if needed

Additional Qualifications/Responsibilities

Qualifications

High school diploma

2-4 years of equivalent work experience

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $60,000 to $94,000 per year
• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000 per year
• Colorado, Nevada, Rhode Island: $50,000 to $78,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

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