Service Center Manager

4 weeks ago

Decatur, United States Sunbelt Solomon Full time

The Service Center Manager will oversee the entire Decatur, Tennessee facility. This role is directly connected to Safety, Quality, Cost, and Productivity. To be successful within this role, the Service Center Manager must maintain credibility and set the standards to reflect a great work ethic, a strong commitment to the company’s policies, and a desire for continuous improvements that focuses on profitability and customer satisfaction.

Responsibilities:


Safety

  • Works in a fast-paced setting that contains hazards that must be monitored daily.
  • Lead monthly safety meetings and monitor daily activities to identify at risk behaviors.
  • Set the standard for safety expectations, adhere to all safety policies, and set a good example of integrity for the personnel in which you serve.
  • Work with the operations team to develop and sustain standards for productivity, quality, safety, cost, and delivery.
  • Monitor employees to eliminate at risk behavior and poor job performance. Properly document any deficiencies so that we reflect a consistent approach to each incident.
  • Ensure proper maintenance of all equipment is being performed to accomplish safe operations.
  • Complete weekly safety inspections of the departmental equipment and tools to prevent potential injuries, participate and be pro-active in removing hazards in the workplace.


Cost, Quality, and Productivity Leadership

  • Contribute to growth with inventory, increasing optimization by working with Sales, Inventory Management, and Operations to identify opportunities to utilize capacity, reduce lead times, and increase margin.
  • Analyze financial and performance data to reveal adjustments needed to maintain profitability.
  • Implement Lean Manufacturing techniques and concepts and effectively communicate with the team the benefits thereof.
  • Implement 5S system within the shop to ensure the shop is performing efficiently, safety and neatly.
  • Eliminate the potential of operating outside process standards; understanding the work, the technicians, and the environment.
  • Perform Root Cause Analysis on all Safety and Quality related issues and report findings to Senior Leadership for review.
  • Implement Corrective Actions to prevent reoccurrence of failures.
  • Identify and implement process improvement opportunities to lower costs and increase profitability.
  • Maintain production tracking so that we can monitor trends and identify training opportunities for the departmental production personnel.
  • Remove obstacles to prevent production stoppages.
  • Lead weekly production meetings with each departmental supervisor to determine the adjustments needed to accomplish weekly goals.
  • Update material spreadsheets and accurately account for finished product as well as product in the raw material storage areas; forecast revenue for the current month.
  • Identify all scheduling conflicts and communicate to Sr. Leadership when significant revenue could be adversely impacted.
  • Ensure finished goods storage areas are utilized effectively and that the product is stored properly within the designated areas.
  • Must be able to identify and understand the differences of the product classes and what values each hold regarding salvage and recondition inventory.
  • Complete timekeeping in a timely manner regarding payroll activities and labor transfers.
  • Review and approve PO’s affecting and in support of the site operations.


Interpersonal Skills and Staff Development

  • Influence employees to create a culture that encourages open discussions, trust, and safe work practices.
  • Build bench strength by collaborating with Leadership team to ensure future growth and leadership opportunities for employees.
  • Teach technical skills as directed and create job aids as needed. Ensure all personnel receive adequate training to perform the tasks assigned.
  • Build strong working relationships with key personnel from outside facilities and internal departments.
  • Ensure all departmental personnel certifications remain up-to-date.


Additional Requirements

  • Must make standard housekeeping a priority due to the affect it has on overall safety performance and morale.
  • Complete additional tasks as assigned by the Corporate Leadership group of Sunbelt Solomon.



Qualifications

  • Bachelor's degree in Engineering/Business or relevant field, preferred.
  • 5+ years management experience, preferred.
  • Project management experience, required.
  • Work samples preferred that demonstrate knowledge, skills, and ability in areas of root cause analysis, corrective action, and training.

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